Ict Support Team Lead
4 weeks ago
**About the Role**
Are you passionate about leading and managing a team in providing exceptional IT support? Are you ready to take on a challenging role that ensures enterprise service levels are met? If so, we have an exciting opportunity for you with a large government department.
As a Team Lead, you will be responsible for overseeing and coordinating a team of technical staff, delivering level 2 technical support, incident management, and request fulfillment across various technology domains. These domains include End User Computing, Servers and Networks, and Unified Communications.
Your expertise and leadership will play a crucial role in maintaining defined service levels and keeping operations running smoothly.
**What Your Day Will Look Like**:
- Provide operational support to client sites, both on-site and remotely, as needed.
- Lead, manage, and coordinate a team of technical staff, ensuring efficient and effective delivery of ICT support services such as desktop services, file server support, and voice/data communications.
- Offer high-level system administration for the communications/network environment, investigating and diagnosing issues and taking remedial action to maintain agreed service levels.
- Ensure service delivery meets established targets and assess the impact of changes on the operational environment.
- Oversee the installation and configuration of hardware, firmware, and software in accordance with departmental standards and frameworks.
- Establish and maintain strong working relationships through effective communication, negotiation, and collaboration with stakeholders.
**To be successful in this role, you will need**:
- Experience delivering high-quality ICT services, with a focus on workload management, prioritization, and working autonomously.
- Excellent interpersonal, written, and oral communication skills, including negotiation, advisory, and influencing abilities.
- Strong ICT leadership and management skills, including change management and fostering a culture of continuous improvement.
- Demonstrated technical expertise in managing, configuring, monitoring, and designing ICT environments, including LANs, PBXs, Paging systems, Wireless networking, and file server and desktop environments.
- Proven ability to support ICT services in line with agreed Service Level Agreements.
- Experience with or a quick ability to learn Service Now and Information Technology Infrastructure Library (ITIL) Service Management processes, primarily incident/change/configuration management.
**Eligibility**:
- We encourage permanent residents to apply.
- We join our client in our commitment to creating an inclusive and diverse workplace where every employee is valued and empowered to contribute their unique perspectives, beliefs, and ideas.
**Benefits**:
- Potential for career growth - professional development in your chosen specialisation at your own pace.
- Flexible work hours between 6 am and 6 pm.
- On call allowance and overtime
- Part-time may be considered.
We have other current jobs related to this field that you can find below
-
Ict Manager
3 weeks ago
Fortitude Valley, Australia halcyonknights Full time**About the Role**: We are seeking a highly motivated and experienced **IT Manager** for a permanent opportunity with QLD Government. In this challenging role, you'll lead a small team (8) responsible for ensuring the effective and efficient delivery of ICT services. **Key Responsibilities**: - Stay updated on the ICT Service catalogue delivered by the...
-
Pipeline Lead
2 months ago
Fortitude Valley, Australia Davidson Group Services Full time**About the Company** Davidson Technology are currently partnering with a large state government organisation for a large business transformation portfolio, undertaking several major ICT Network and Infrastructure upgrades. We are seeking experienced **Portfolio Lead** for a **12-month contract** opportunity with their office based in Fortitude Valley with...
-
Ict Support Analyst
2 months ago
Hunter Valley, Australia Hunter New England Local Health District Full time**Employment Type**: Permanent Full Time **Position Classification**: Analyst **Remuneration**: $90,582 - $105,637 per annum + Super + Salary Packaging **Hours Per Week**: 38 **Requisition ID**: REQ467758 **Location**:Newcastle **Applications close**: Monday, 19th February 2024 **ICT Support Analyst** Hunter New England Local Health District serves a...
-
Ict Support Officer
2 weeks ago
Hunter Valley, Australia Total Resource Solutions Full timeLocation: Hunter Region, Newcastle, Maitland or surrounds - Pay Rate: $650 - $750 per day + Super - Contract Length: 6-months with likely ongoing extensions **ICT Support Officer - NSW Government** ICT Support Officer required by a NSW Government department on a 6-month contract with extensions paying up to $750 per day + Super. - **Location: Hunter...
-
Team Leader Ict Service Delivery
4 weeks ago
Hunter Valley, Australia Hunter New England Local Health District Full time**Remuneration**: $124,152 - $140,163 per annum + superannuation **Employment Type**: Temporary Full Time until September 2024 **Position Classification**: Computer Mgr Gde 2 **Location**: Newcastle **Hours Per Week**: 38 **Requisition ID**: REQ463820 **Applications close**: Monday, 19th February 2024 **About us**: - Hunter New England Local Health...
-
Trainer and Assessor
3 days ago
Fortitude Valley, Australia LEAD Childcare Full time**About Lead Institute** Lead Institute is a growing RTO delivering quality training that makes a difference and impacts our communities of tomorrow. We are a team of dedicated professionals who are passionate about maintaining high standards and prioritising the success of our students, viewing their achievements as a direct reflection of our own. **About...
-
Technical Lead
1 week ago
Fortitude Valley, Australia Northrop Grumman Full time**Requisition ID: R10107767**: - **Category**:Information Technology**Location**: ***Symonston, Australian Capital Territory, AUS | Australia-Fortitude Valley, Queensland, AUS +1 more- **Citizenship Required**:Australia Citizenship - **Clearance Type**: Secret (NV1) - **Telecommute**:Yes-May consider hybrid teleworking for this position - **Travel...
-
Workplace Trainer and Assessor
1 week ago
Fortitude Valley, Australia LEAD Childcare Full time**About Lead Institute** Lead Institute is a growing RTO delivering quality training that makes a difference and impacts our communities of tomorrow. We are a team of dedicated professionals who are passionate about maintaining high standards and prioritising the success of our students, viewing their achievements as a direct reflection of our own. **About...
-
Trainer and Assessor
3 days ago
Fortitude Valley, Australia LEAD Childcare Full time**About Lead Institute** Lead Institute is a growing RTO delivering quality training that makes a difference and impacts our communities of tomorrow. We are a team of dedicated professionals who are passionate about maintaining high standards and prioritising the success of our students, viewing their achievements as a direct reflection of our own. **About...
-
Fortitude Valley, Australia YMCA Brisbane Full timeConvenient location in Fortitude Valley - Competitive renumeration + Salary Packaging and Benefits - Have a direct operational impact to the team and the wider business **The Y Brisbane **is a not-for-profit organisation with leading services in childcare, fitness, camping, education, hospitality, youth, recreation and community programs. We have been...
-
Fortitude Valley, Australia YMCA Brisbane Full time**The Y Brisbane **is a not-for-profit organisation with leading services in childcare, fitness, camping, education, hospitality, youth, recreation and community programs. We have been working in local communities across Australia since 1854. **YMCA Head Office** is now searching for an **ICT Infrastructure Manager **on a **full time, 12 month contract** to...
-
Workplace Trainer and Assessor
1 week ago
Fortitude Valley, Queensland, Australia LEAD Childcare Full timeAbout Lead InstituteLead Institute is a growing RTO delivering quality training that makes a difference and impacts our communities of tomorrow. We are a team of dedicated professionals who are passionate about maintaining high standards and prioritising the success of our students, viewing their achievements as a direct reflection of our own.About the...
-
Disability Support Worker
2 weeks ago
Fortitude Valley, Australia Solara Support Services Full time**Join Solara Support Services!** Are you passionate about making a positive impact in people's lives? Do you have a heart for supporting individuals with disabilities to live fulfilling lives? If so, we want YOU to join our team at Solara Support Services! **About Us**: At Solara Support Services, we are dedicated to providing personalised care and...
-
Cafe Assistant
3 weeks ago
Fortitude Valley, Australia LEAD Childcare Full time**This Opportunity**: One-Twenty Espresso Bar are seeking a fun and hard working hospitality professional to join the team. You will have an outgoing personality and be willing to work as part of a team. You will show great customer service skills with a friendly and professional approach to all customers. **About One-Twenty Espresso Bar**: Located within...
-
Fortitude Valley, Queensland, Australia YMCA Brisbane Full timeConvenient location in Fortitude Valley Competitive renumeration + Salary Packaging and Benefits Have a direct operational impact to the team and the wider businessThe Y Brisbane is a not-for-profit organisation with leading services in childcare, fitness, camping, education, hospitality, youth, recreation and community programs. We have been working in...
-
Fortitude Valley, Queensland, Australia YMCA Brisbane Full timeThe Y Brisbane is a not-for-profit organisation with leading services in childcare, fitness, camping, education, hospitality, youth, recreation and community programs. We have been working in local communities across Australia since 1854.YMCA Head Office is now searching for an ICT Infrastructure Manager on a full time, 12 month contract to join our team...
-
Cafe Assistant
1 week ago
Fortitude Valley, Queensland, Australia LEAD Childcare Full timeThis Opportunity:One-Twenty Espresso Bar are seeking a fun and hard working hospitality professional to join the team. You will have an outgoing personality and be willing to work as part of a team. You will show great customer service skills with a friendly and professional approach to all customers.About One-Twenty Espresso Bar:Located within Lead...
-
Female Disability Support Worker
1 week ago
Fortitude Valley, Australia JCICARE Support Services Full timeJCICARE SUPPORT SERVICES is seeking to employ suitable Disability Support Workers to join our growing team in Chermside. Our participants require only the best!! So, if you are reliable, compassionate, patient and committed to making a difference, then this position is for you. Available shifts include daytime, late/evening & sleepovers; flexibility to...
-
State Lead Community Services Team Leader
4 weeks ago
Fortitude Valley, Australia Interact Australia Full time**About Us** Interact Australia is a national provider of specialist disability support operating since 1991 in Queensland, Victoria, Tasmania, South Australia, New South Wales and Northern Territory. We provide support and nursing services to individuals, including those with traumatic and acquired brain injuries, spinal cord injuries and impairment as a...
-
State Lead Community Services Team Leader
18 hours ago
Fortitude Valley, Australia Interact Australia Full time**About Us** Interact Australia is a national provider of specialist disability support operating since 1991 in Queensland, Victoria, Tasmania, South Australia, New South Wales and Northern Territory. We provide support and nursing services to individuals, including those with traumatic and acquired brain injuries, spinal cord injuries and impairment as a...
