Ict Support Analyst

2 weeks ago

Hunter Valley, Australia Hunter New England Local Health District Full time

**Employment Type**: Permanent Full Time

**Position Classification**: Analyst

**Remuneration**: $90,582 - $105,637 per annum + Super + Salary Packaging

**Hours Per Week**: 38

**Requisition ID**: REQ467758

**Location**:Newcastle

**Applications close**: Monday, 19th February 2024

**ICT Support Analyst**

Hunter New England Local Health District serves a population of over 900,000 people and is a recognised leader in the health care industry.

ICT Services provides metro and regional support services across the district with this position being based in Newcastle. We are proud to offer a range of opportunities for professional development.

We have an opportunity for an experienced ICT professional to join our team as an ICT Support Analyst. The role will be a member of our ICT Service Delivery team and be responsible for resolving incidents and service requests remotely over the phone, and face-to-face.

As the successful applicant you will have previous experience providing ICT support in a Windows environment.

We are looking for someone with:

- Associate Diploma level of study in a relevant field or be able to demonstrate an equivalent level of knowledge gained through other studies or work experience.
- Excellent customer service skills
- Experience in solving computer software and hardware issues
- Strong communication skills, including preparation of documentation
- Experience supporting customers in a Microsoft 365 environment
- You will be supported with induction, training, and experienced peers to succeed in the role.

**Need more information?**

**Information for Applicants**:
**This position is full time; however, part time arrangements will be considered.**

**An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.**

**This is a Category B position.** **Recommended applicants will be reviewed for compliance with** **NSW Health policy directive** **PD2023_022: Occupational** **Assessment, Screening and Vaccination against Specific Diseases** **for Category B positions prior to offer.** **All new employees must agree to comply with the requirements outlined in the policy.**

**All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA).** New applicants must have completed the vaccination course prior to commencement with NSW Health or provide an approved medical contraindication certificate (AIR Immunisation History Statement) certifying the worker cannot have any approved COVID-19 vaccines available in NSW.

Acceptable proof of COVID-19 vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement (IHS), or AIR COVID-19 Digital Certificate, or AIR COVID-19 and Influenza IHS. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.

**_HNE Health employees may be eligible for a range of_**_ _**_benefits _**_such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses._**

**Connect with us on** **Facebook** and **LinkedIn**

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