State Lead Community Services Team Leader

3 days ago

Fortitude Valley, Australia Interact Australia Full time

**About Us**

Interact Australia is a national provider of specialist disability support operating since 1991 in Queensland, Victoria, Tasmania, South Australia, New South Wales and Northern Territory.

We provide support and nursing services to individuals, including those with traumatic and acquired brain injuries, spinal cord injuries and impairment as a result of accident, injury or disability, including those with complex care needs, high intensity supports and behaviour support plans.

We currently support hundreds of individuals throughout Australia partnering with various funding bodies, including NDIS, Department of Communities, National Injury Insurance Scheme Queensland, ICare New South Wales, and Transport and Accident Commission Victoria, many of whom require 24/7 support.

Interact is proudly part of IntoWork a national group of businesses, opening doors to apprenticeships, training, employment and support.

**Working with Interact**

At Interact we value every employee by acknowledging and respecting their individuality, by inspiring action & change, and by creating connections to achieve social inclusion and equality. Benefits of working with us include:

- Competitive remuneration and conditions
- Not-for-profit salary packaging for $15,800 per year for general bills and expenses, plus an additional $2,500 for meals and entertainment
- Learning and Development opportunities
- Access to our Employee Assistance Program
- Career progression within the IntoWork group

**About the Role**
- Focus Business Development and Community Engagement across Queensland.
- Develop a localized and targeted client acquisition and business growth strategy that supports long-term engagement in Queensland.
- To lead the Client Services Team of Disability Support Workers to deliver direct supports and services to clients with an NDIS plan.
- To manage the day-to-day deployment of staff, client satisfaction and coordination of the delivery of supports to clients.
- The role is a critical interface between clients and their Support Workers and enables appropriate matching, monitoring and coordination of NDIS service provision.

**Who you are**
- Experience coordinating, supervising and leading a team
- Demonstrated experience in coordinating the delivery of disability and/or community services
- Working knowledge and high level of understand of NDIS Framework and Funding Models
- Working knowledge of best practice rostering, workforce optimization and system utilization
- Experience in managing workforce issues including supervision, performance management, performance improvement plans, coaching and mentoring
- Experience managing complex disability or related Client presentations and complexities
- Experience delivering outcomes and working with KPIs
- Experience in establishing and maintaining customer and business relationships

**Interact Australia embraces and celebrates the diversity of our workforce. We are committed to fostering a culture of belonging and community for our clients, participants, and employees.

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