Loyalty Marketing and Memberships Coordinator

1 month ago

Currumbin, Australia Currumbin Wildlife Sanctuary Full time

**Loyalty Marketing & Memberships Coordinator**

***
- **Become an integral part of our Marketing Team and support our evolving organisation**:

- ** Make a genuine difference working with an Environmental Charity**:

- **Work with a Tourism Icon & support**

***

**About National Trust Queensland & Currumbin Wildlife Sanctuary**

National Trust of Australia (Queensland) [NTAQ] is membership-based, environmental charity which offers people the opportunity to feel connected to significant places, collections, and stories. NTAQ manages a diverse portfolio of heritage properties, which includes one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents**:to conserve and advance our natural and cultural heritage for future generations.**

**About the Role**

***

**Key Responsibilities**
- Provide excellent customer service to members and handle inquiries
- Maintain and update the membership database with high attention to detail
- Collaborate with teams to improve membership retention and grow the member base

**About You**

To be successful in this role, you will ideally have relevant experience in a similar role and possess exceptional communication skills, key skills we are looking for include:

- Previous experience in a member-based organisation
- Strong administrative skills and attention to detail
- Excellent written and verbal communication skills
- A customer-first mindset with the ability to handle enquiries and issues
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- The ability to manage multiple tasks in a fast-paced environment
- A passion for fostering positive member relationships and contributing to a collaborative team

What we can offer

Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State - we are also committed to ensuring our Team Members are protected, taken care of, and of course celebrated We offer current and future team members:

- Flexible work practices
- Free on-site parking
- Tertiary education partners for access to recognised qualifications
- NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous team discounts
- Currumbin Wildlife Sanctuary family & friends passes
- Regular team events and team reward and recognition programs

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