Account Manager

2 months ago

Brisbane, Australia RSL Queensland Full time

Use your skills to make a meaningful difference to the lives of veterans and their families.

**17th October, 2024**:
RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose _- _to provide care, commemoration and camaraderie _- _is as strong as ever.

With Australia’s most successful prize home lottery backing us, we’re able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways. As a member of our team, you’ll have access to advanced technology, skilled co-workers, interesting projects, and the opportunity to expand your career.

And most importantly, you’ll be making a real difference in veterans’ and their families’ lives.

**Why work at RSL Queensland**. Open, flexible, supportive, empowering - they’re some of things our team love most about RSL Queensland. Depending on your role, you’ll have the tools and flexibility to work in a hybrid way that balances your lifestyle and the requirements of the team.

**What else makes us great**:

- Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top
- Extensive training/development opportunities
- Bring your whole authentic self to work each dayand be part of a supportive environment
- You’re gifted 3 additional days of leave at Christmas
- Financial support and study leave to undertake higher educational courses related to work
- Work in an environment that values all voices - have an influence, be the difference
- Benefits Hub that includes lifestyle discounts from hundreds of leading stores and services

**Now, a bit about the role**:
This role sits in the Partnerships and Engagement team and supports the Senior Manager Partnership in expanding services for the Defence community by identifying and managing external partnerships within RSL Queensland’s peer-led program portfolio. RSL Peer-Led Programs offer mental health and wellbeing support for veterans and their families and are guided by others with similar experiences. These programs include Timor Awakening, PTSD Resurrected, Waves of Wellness and Happy Paws Happy Hearts to name a few.

This role oversees the portfolio delivery, serves as the main point of contact for stakeholders, promotes programs internally and externally, and fosters collaboration to maximise the return on investment for RSL Queensland.

In this role, you will have the proven ability to:

- Ensure programs within the partnership portfolio meet contract terms, timelines, and deliverables, including sponsorship benefits and contract renewals.
- Act as the first point of contact for stakeholders, handling program onboarding, updates, and addressing enquiries.
- Ability to build effective stakeholder relationships with programs to drive RSL Queensland strategic objectives and enhance program impact.
- Manage program financials, including sponsorship payments, within a budget, ensuring compliance with agreements.
- Collaborate with RSL Queensland marketing to develop impactful campaigns to drive program awareness and engagement.
- Manage all portfolio reporting requirements providing data-driven insights to enable regular review of delivery objectives.
- Attend and present at program activities and events, promoting RSL Queensland services, sometimes outside regular hours.
- Support program growth by identifying opportunities for geographic expansion and assisting with contract negotiations.
- Organise and execute events to promote collaboration and achieve RSL Queensland’s strategic objectives.
- Ability to identify new opportunities to expand the portfolio including managing incoming requests, understanding program criteria and engaging with potential new partners.
- Support the Partnerships team to deliver activities to external stakeholders to support sector engagement.

This role is in the office 3 days a week, with 2 days at Anzac House in Fortitude Valley, and 1 day at our Veteran and Family Wellbeing Centre in Stafford. Weekend work may be required monthly and time in lieu will be provided.

**What’s required to succeed**:
You will also have:

- Minimum 3 years’ experience in an account management or stakeholder engagement style role
- Degree qualified in business or marketing-related disciplines preferred but prior work experience will also be considered.
- Proven ability to drive stakeholder engagement strategies and campaigns, including managing all communication with the stakeholder
- Ability to build rapport and maintain beneficial partnerships
- Ability to leverage relationships to maximise return on investments and support wider department initiatives
- Proven ability to identify organisations and relationships that will serve the objectives of the department and meet organisational objectives
- Ability to work to deadlines and a sel

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