Complaints Operations Support

**Overview** Investigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes. Identify any permanent corrective actions and make recommendations where possible to reduce business risk and eliminate repeat activity. **Key Accountabilities and...

Location: Melbourne | CBD Job type: Full time / Ongoing Organisation: Health Complaints Commissioner **Salary**: $74,580 - $90,558 Occupation: Administration/Secretarial Reference: VG/DH/HCC/1773192 The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians....

Location: Melbourne | CBD Job type: Part time / until 9 August 2024 Organisation: Court Services Victoria **Salary**: $74,580 - $90,558 Occupation: Legal Reference: VG/JS0596A - Join the Legal and Complaints team in the role of Complaints Support Officer - This part time position is set commence in February/March 2024 until 9 August 2024 A unique...

Location: Melbourne | CBD Job type: Fixed term / 12 Months Organisation: Health Complaints Commissioner **Salary**: $127,467 - $170,579 Occupation: Projects Reference: VG/DH/HCC/1682882 ***: As a member of the executive leadership team, this role is required to work proactively and collaboratively with internal and external stakeholders in a sensitive...

About the organisation The Victorian Gambling and Casino Control Commission (VGCCC) is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors and enforces the gambling industry through a risk-based approach to regulation. Underpinned by its values of “work together, act...

About the organisation The Victorian Gambling and Casino Control Commission (VGCCC) is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors and enforces the gambling industry through a risk-based approach to regulation. Underpinned by its values of “work together, act...

australia melbourne contract au$43.82 - au$55.24 per hour**The opportunity** Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS 4 & 5 Ministerial Complaints Officers to join the Internal Reviews Team in ensuring the resolution of complaints are completed in a timely manner and in...

Location: Melbourne | CBD Job type: Full time / Ongoing Organisation: Health Complaints Commissioner **Salary**: $92,332 - $104,762 Occupation: Regulatory Governance and Compliance Reference: VG/DH/HCC/1774210 The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all...

**Overview** As a Complaints & Resolution Specialist, you will be responsible for: investigating, resolving and providing high quality responses to escalated customer complaints within set timeframes, on behalf of the Trustee Offices. You will be responsible for achievement of organisational, client and team targets within set timelines ensuring standards...

Location: Melbourne | CBD Job type: Full time Organisation: Victorian Gambling and Casino Control Commission **Salary**: $92,332 - $104,762 Occupation: Regulatory Governance and Compliance Reference: VG/VG/GC3131 Here at the Victorian Gambling and Casino Control Commission (VGCCC), we have an opportunity for two Complaints Officers to assist in the...

Location: Melbourne | CBD Job type: Full time Organisation: Victorian Gambling and Casino Control Commission **Salary**: $91,418 - $103,725 Occupation: Regulatory Governance and Compliance Reference: VG/GC3131 Here at the Victorian Gambling and Casino Control Commission (VGCCC), we have an opportunity for a Complaints Officer to assist in the...

The opportunity Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS 5 & 6 Ministerial Complaints Officers to join the Internal Reviews Team in ensuring the resolution of complaints are completed in a timely manner and in accordance with the Agency’s policies and procedures. APS6 Labour...

australia melbourne contract au$43.82 - au$55.24 per hour**Opportunity** Great full time hourly rate contract opportunities for an initial 12 months, paying $43.82 + Super & $55.24 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect...

Are you ready to take that next step?A range of opportunities exist in a Federal Government organisation including this rare Metro Melbourne position. There are various positions available.AS THESE ARE FEDERAL GOVERNMENT ROLES - ONLY AUSTRALIAN CITIZENS ARE ELIGIBLE TO APPLY. As an APS5/APS6 Complaints Officer you will be liaising with both internal and...

Are you ready to take that next step?A range of opportunities exist in a Federal Government organisation including this rare Metro Melbourne position. There are various positions available.AS THESE ARE FEDERAL GOVERNMENT ROLES - ONLY AUSTRALIAN CITIZENS ARE ELIGIBLE TO APPLY. As an APS5/APS6 Complaints Officer you will be liaising with both internal and...

Our client is a prominent government agency with a strong commitment to improving the lives of individuals with disabilities and fostering an inclusive society. They work tirelessly to provide essential support and services to empower Australians with disabilities and their families. **About the Role**: We are seeking a skilled APS5 Complaints Officer to...

#LI-JC1 Who we are American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services to customers in approximately 70 countries and jurisdictions. These diverse offerings include products and...

A unique opportunity has arisen to work in the important field of judicial ethics and integrity, in a hybrid work environment where development and well-being is a high priority. The role supports the legal area of the Commission and the Director. The Commission seeks to promote public confidence in the courts and VCAT and define the standards expected of...

The position requires demonstrated experience in handling complaints in an integrity or oversight context, or experience in a complaints, compliance, alternate dispute resolution or investigations role. A tertiary qualification in a relevant discipline such as social sciences, psychology, criminal justice, law, alternate dispute resolution or investigations...

Complaints Assessment Officer (VPS 4) If you have a passion for integrity, come and join Victoria's integrity overight body as a complaint assessment officer. As a complaints handling professional, your work will contribute to making a positive difference to Victoria's integrity system. The Victorian Inspectorate (VI) provides oversight of integrity,...