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Lead Product Manager

1 month ago

Sydney, Australia Australian Payments Plus Full time

**The Game Changers**:
At AP+ we're changing the game We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

**The Purpose**:
As the Lead Product Manager - Fraud Management, you will report to the GM Retail Payments, and be responsible for leading the growth of our Fraud Detection product across Retail & Business Payments portfolio.

As the Lead Product Manager you are the business owner for the products / services within your portfolio, partnering across the various AP+ business functions to ensure successful outcomes. You will be responsible for the strategy, development, management and optimisation of these products / services. It is also expected that linkages and synergies are actively identified and executed in partnership with AP+’s other product lines.

The role also includes ensuring that the product supports the company’s overall strategy and goals and to provide support, direction and leadership building the profile of the team and product suite.

We are looking for a leader who is willing to challenge the status quo, by simplifying complex problems through innovation and continuous delivery and putting the client at the centre of our products and solutions.

**Responsibilities of the role will cover the following key areas**:

- Development and delivery of products and services including gathering and prioritising product and customer requirements.
- Working closely with key stakeholders including data and customer experience teams, ensuring that fraud management targets and customer satisfaction goals are met.
- Working with Retail and Business Payments Teams to define the product strategy.
- Looking for process efficiencies and working with the Payments Surveillance and investigation team to ensure product strategy is executed.
- Undertake other duties as directed by the Lead Product Manager or delegated representative
- When required, lead a team of product managers and analysts.
- Act as a mentor within the broader customer success team.
- Fostering an environment where team members feel valued, motivated and empowered.

**The skills & knowledge you need to have**:

- 10+ years’ experience in an end-to-end product management in fraud management portfolios.
- Proven strong ability to converse with a range of stakeholders including end-users at all levels of the organisation.
- Proven examples of leading a product from idea to launch and beyond.
- Proven strong ability to converse with a range of stakeholders including end-users at all levels of the organisation.
- Payments industry knowledge.
- Account to account Payment Products knowledge.
- Problem solving skills.
- Excellent organisation and planning capabilities.
- Strong commercial acumen.
- Highly resilient and solution focused and continuous improvement mentality.

**What’s next**: