Product Operations Lead

6 months ago

Sydney, Australia HelloFresh Full time

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
- The role

We are seeking an experienced Product Operations / Project Team Lead for Youfoodz who will work closely with our Product Strategy, Retail and Operations teams to assess, develop, launch and plan the products that will underpin the next stages of our growth. You have a passion for driving product improvement using product and customer insights and a proven experience in using data to craft our Product Operations strategy and roadmap.

You are resourceful and independent, curious about consumer behavior and understand the big picture. Most importantly you thrive in a fast-moving, data-led decision-making environment and are passionate about the opportunity to play a leading role in changing the way Aussies eat.

What you’ll do

Lead the Product Operations team in the formulation and operationalisation of the annual strategy and roadmap to improve the quality and market fit of our product.
- Drive the improvement of our Youfoodz product, liaising with the Customer Insights, Operations, Menu Planning and Culinary teams. Lead complex cross-functional product implementation, bringing Finance, Marketing, Operations, Technical, Procurement together to make sure that ideas are well executed and impact both the top and bottom line.
- Use performance data to strategically prioritise Product and Operations teams workflow and ensure teams have access to correct information, and analyses, to drive key product development and improvement decisions. Deliver data-driven new product development, existing product development and menus that meet our product and customer goals within COGs and operational capacity guidelines.
Translate product strategy and insights into a detailed product brief for the Development Chefs that considers budget, operational constraints, ingredient seasonality, customer insights, and trends.
- Lead a team to manage the end-to-end Menu Development process while working closely with our Technical team in the NPD stage gate process to ensure timely product launches

What you’ll bring
- 3+ years of project management experience, preferably in food (but not a must)
- Able to influence, drive alignment among a diverse set of stakeholders, lead and motivate to deliver on longer term projects as well as day to day operations
- Have strong up and downward management skills with clear communication
- Have a “roll up sleeves” attitude to entering workstreams and getting them over the line
- Quantitative and analytical experience, including solid comfort with Excel
- Proactive, ambitious, and assertive: you take ownership of your work
- Entrepreneurial and can make things happen
- Start Date: Immediately available - Can wait a notice period

Duration: Full-time

Location: Australia, Sydney or Brisbane

Salary: Competitive salary & employee benefits such as 70% off HelloFresh and other discounts with Youfoodz

Are you up for the challenge?
- About HelloFresh
- We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

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