Lead Product Manager

16 hours ago

Sydney, Australia Auctane Careers Full time

**Who We Are**:
At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfil the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever-rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe.

And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, Australia Post, Sendle, eBay, BigCommerce, Shopify & WooCommerce.

**Auctane's Values**

The Customer is our mission.
Our company was built in service of our customers. Every time we answer the phone, write a line of code, hire a new team member, form a partnership, or build a new interface it is explicitly because we believe that action will improve the lives of our customers.

We work with the best people.
We will only work with people who are enthusiastic about their work, respectful of diverse ideas and backgrounds, and who possess the ability to work both independently and as part of a team.

We only play offence.
We're on a mission to reach and help every mailer, shipper and merchant on the planet. Because of this, we move with urgency, take risks, and are determined to ship solutions quickly.

We expect exceptional outcomes.
We are a rapidly growing company with intent. We expect to continue to deliver market transforming solutions for our customers and challenging growth opportunities for our employees.

We are direct and authentic.
We have genuine empathy for our employees, partners, and customers. We serve that empathy by treating everyone the way we would like to be treated - openly, ethically, and honestly. We set expectations clearly and hold ourselves accountable for what we commit.

**Wherever You Sell, However You Deliver, Exceptionally Efficient**

Every day, tens of thousands of online retailers rely on ShipStation to solve the day-to-day challenges of managing orders and processing shipments. The trusted leader in delivery management software since its founding in 2011, ShipStation helps online sellers scale their businesses and deliver exceptional customer experiences, through an intuitive SaaS platform, that allows them to efficiently ship orders, wherever they sell and however they deliver.

**About The Team: (value proposition)**

Auctane Product Management is a collaborative set of teams that work across the Auctane business and technology organization to achieve a single shared goal - creating Products that are as exceptional as the Merchants that use them.

**About The Role**:
The ShipStation Product team is responsible for helping shape the future of ShipStation, the largest of the products in the Auctane portfolio. We advocate on behalf of our customer's problems to create a shared roadmap of planned future changes and work collaboratively with partners in Engineering and Design to bring these features to life.

As a Lead Product Manager at ShipStation, you will have collaborative input on the ShipStation product and business strategy and single-threaded responsibility for driving outcomes - owning your roadmap, defining requirements, and executing with a strong sense of urgency.

**What you can expect from us**:

- Mix of working from home and in the office
- Truly dynamic environment where you're challenged every day
- Strong team environment where we win and lose (rarely) together
- Honest, transparent culture that encourages high performance
- Become part of a business that is transforming the ecommerce fulfilment market
- Real-time training, coaching and mentoring from leaders and colleagues
- Opportunities to travel regularly in Australia and internationally
- New office environment, sit/stand desks, flexible holidays and more

**What We Are Looking For**:

- Bachelor's Degree preferred or a minimum of Four (3) years experience working in Product Management in eCommerce / shipping & logistics or Five (4) years of experience working in Product Management in an unrelated field.
- Excellent communication skills: excellent written, verbal, and presentation skills and the ability to inform or persuade in equal measure
- Proven ability to drive decision-making through user insights and quantitative analysis and in leveraging data, research, and market analysis to inform product strategies and roadmaps
- Prior experience in writing product requirements for complex software products across different customer segments
- Experience formulating hypotheses, designing, running, and analyzi

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