Contact Centre Consultant

3 weeks ago

Bondi Junction, Australia The Travel Corporation AU Full time

The Travel Corporation is a leading travel company compromising of well-known travel brands such as Contiki, AAT Kings, Trafalgar, Adventure World, Uniworld and Insight Vacations. It is comprised of 40 sales offices and 10,000 team members globally, whilst serving over 2 million customers annually across more than 70 countries.

***

**The Role**:
Your responsibilities will include but are not limited to;
- Finalisation of all bookings and accurately collecting payments.
- Amendments, changes, suspensions, cancellations of any existing bookings and providing customers with any information required prior to travel.
- Maintaining accurate and up to date knowledge of company products, policies, and procedures related to the job.
- Book and/or amend all products and services accurately using various reservations systems such as Tropics and Amadeus.
- Establish and maintain effective relationships and trust with customers.
- Utilise Consultant Sales Process (CSP) skills to overcome objections and provide excellent personalised customer service.
- Work alongside the Contact Centre Sales team to contribute to the overall sales goal for each brand.
- Prior experience within a customer service environment.
- Superior standard of customer service.
- Strong verbal and written communication skills, attention to detail and passion for helping others.
- Ability to build, cultivate, and nurture relationships with customers, travel partners and colleagues.
- Computer proficiency.
- Travel industry experience highly regarded.

**Benefits**:

- Generous domestic and international travel discounts for you, your family and friends
- Attractive remuneration package (base salary + super + incentive).
- Career development and growth opportunities.
- 12 weeks paid parental leave for eligible employees.
- 2 team engagement days per year to share quality time with your team.
- 2 days paid leave per year for volunteer opportunities of your choice.
- Access to retail discounts and Employee Assistance Program.
- Great working culture working with people who are passionate about travel.

**About Trafalgar**:
As the world’s most awarded and loved travel company, Trafalgar tours offers personal service, attention to detail and travel ease for our guests while they enjoy unmissable experience they have always dreamed of.

**About Costsaver**:
***

**About Insight Vacations**:

- For over 40 years Insight Vacations has been designing the world’s finest touring itineraries offering an extensive range of premium and luxury escorted journeys throughout Europe, North America, India and the Middle East.

‘The Art of Travelling in Style” lies at the very heart of Insight’s philosophy. Its unique features and unsurpassable services standards ensure quality, unequalled value and unforgettable experiences.

***

**About Luxury Gold**:
Luxury Gold features an exclusive collection of luxury guided tours and cruises, each elevating travel beyond the ordinary.

Providing the finest end to end experience on the world’s leading limited edition small group tours, every journey is filled with unrivalled Passport Moments, the golden threads creating an exclusively curated extraordinary vacation.

**_The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you_

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