Destination Expert

**Reservations Consultant - North America**

**If you are passionate about all things North American from bears to belugas** **,** **if you inspire people while sharing your fascinating travel stories, update your CV quickly as we have an opportunity you do not want to miss**

**What's in it for you;**
- Join a company that is experiencing rapid global expansion and advance your career - **there is room for development in this role**:

- Supported training and ongoing mentoring to grow your skillset
- Flexible work options available
- Travel to your destination once a year
- A generous sales incentive scheme
- Competitive travel discounts domestically and internationally for you and your family/friends
- Fun and welcoming team and environment with regular social and networking events

**The Role**

We are beyond excited with the stage of growth we are currently experiencing, which has created an opportunity for a new team member to join us. Due to increasing demand, we now have a full-time reservations consultant position available to join our team of Destination Experts. Our consultants are highly trained specialists who love nothing more than creating itineraries that will provide lifelong memories, while offering the highest level of service and sales support. We are looking for people passionate about not only their destination, but who also strive to build unique custom itineraries focusing on our core values; sustainability; responsible travel; wildlife and authentic cultural experiences.

Based out of our Bondi Junction head office (flexible working options available), key responsibilities will include;
- Work together with our travel agent partners and guests providing consistent high levels of sales and service support
- Address queries in an efficient manner in a multi-channel contact centre environment
- Service our customers from start to finish, organising everything from flights, tours, pre and post accommodation and everything in between
- Consistently meet and exceed sales and service targets
- Maintain a high level of systems, destination and product knowledge, completing all relevant training updates
- Address agent and customer issues in an appropriate manner, escalating as required
- Take note of customer and agent feedback and relay to management to assist in the continuous improvement process
- Work a flexible roster including Saturday

Your passion for travel gained through personal experience and knowledge and ability to relay this to our guests is essential for your success. You’ll be an excellent communicator and building strong relationships will come naturally.

You will also;
- Bring strong experience working in a service-based role in a sales driven environment with results to match
- Demonstrate strong destination knowledge as an expert in your area (North America)
- Display high level of organizational skills and ability to manage conflicting priorities
- Possess a flexible approach to work with changing demands along with a solution focused mindset
- Be proficient across the Microsoft suite and have the ability to pick up new systems with ease

**How to Apply**

If you like the sound of this opportunity and are ready to take on a new journey with Adventure World Travel, we’d love to hear from you.