Customer Service Representative

1 week ago


Bowen Hills, Queensland, Australia YMCA Brisbane Full time
Role Overview

We are seeking a skilled Customer Service Representative to join our team at YMCA Brisbane. In this role, you will be the first point of contact for customers, providing expert and friendly service at reception, over the phone, and in written correspondence.

About the Role

The ideal candidate will have previous experience in a similar role and possess excellent interpersonal and communication skills. You will also be familiar with POS systems and Microsoft Office suite.

Your key responsibilities will include:

  • Providing exceptional customer service and support
  • Processing new memberships and promoting information on our facilities, classes, and services
  • Making bookings and processing payments
  • Performing open and close procedures, cash reconciliations, and banking duties
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary of $50,000 - $60,000 per annum, depending on experience
  • Free gym membership with access to fitness classes
  • Discounted private health insurance with Medibank
  • Discounts for all Y OSHC Services and Day Care Facilities
  • Discounted banking and loan rates
  • Opportunity to participate in and give back to Y programs
  • Counselling Employee Assistance Program
What You'll Need

To succeed in this role, you will require:

  • Previous experience in a customer-facing role
  • Demonstrated ability to perform administrative tasks, including data and word processing, filing, and photocopying
  • Familiarity with POS systems and Microsoft Office suite
  • Excellent interpersonal and communication skills


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