Customer Care Team Member

7 months ago

Melbourne, Australia McMillan Shakespeare Full time

Plan Tracker is a rapidly-growing industry leader who is passionate about building confidence to choose, self-direct and thrive in life - for both our valued NDIS customers, their service providers and our growing team.

As a nationally registered Plan Manager, we’re dedicated to simplifying the NDIS by providing tools, services and education to participants, families and providers. We are invested in our community and spend time supporting and nurturing real relationships.

If you are passionate about helping people, are confident and comfortable working with a wide variety of online systems and businesses and have experience with high-volume phone calls and office administration, we’d love to hear from you

What will you bring:

- An NDIS Worker Screening Check is required to be considered for this role.
- Strong customer service skills for quality service delivery.
- Knowledge of the NDIS is highly desirable.
- Good with systems using CRMs and MS Office
- High level of attention to detail with strong verbal and written communication skills.
- A confident communicator who follows tasks through to resolution.
- Ability to analyse a task and provide a successful solution.
- Track record in achieving team outcomes.

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

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