Customer Care Team Member

3 months ago

Melbourne, Australia Brandbank Group Full time

Generous discounts across all Brandbank Group brands.
- Full time role with clear career pathway towards future leadership roles
- Supportive team culture and environment

Are you ready for an exciting career opportunity?

We are thrilled to announce an opening for a Customer Care Team Member to become a valuable member of our dynamic team at Brandbank Group (Seed Heritage, Unison, Commonry, allkinds, kikki.K & FINE-DAY)
Our Customer Care team members are sales focused and achieve success through the creation of high-quality and trusting customer relationships to foster brand loyalty and repeat business.

WHY JOIN THE BRANDBANK GROUP TEAM?
- Generous discounts across all our Brands
- Opportunity to work for a uniquely Australian Retail Group with a global vision.
- Clear career pathway towards future leadership roles.
- Supportive team culture and environment
- Employee Referral Program - be rewarded for referring great new people to our team.
- Learning and development including industry-leading training programs.

THE ROLE:

- Identify and secure sales opportunities in a digital retail environment.
- To deliver above-and-beyond customer service experience that is consistent with the brand service standards
- Build customer relationships through preparation, attention to detail, efficiency in the customer contact time and how you follow-up.
- Maintains a high customer satisfaction score through providing a best-in-class customer service experience

THE IDEAL CANDIDATE:

- A natural people’s person; you can quickly build rapport and achieve department sales goals.
- Retail experience will be essential to your success in this role.
- An enthusiastic self-starter who is driven to succeed and meet sales targets
- Excellent time management and problem solving skills.
- Exceptional verbal and written communication skills.
- A positive and professional attitude and exceptional attention to detail
- Customer-centric and striving to provide the best possible customer experience in any situation.
- Team player, we strongly believe we are better together.
- Must be available and flexible to work during the week to work morning, afternoons and weekend shifts.
- On-site in our St Kilda Road offices for the majority of weekday shifts.

ABOUT BRANDBANK GROUP:
Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, Unison, Allkinds, Commonry, kikki.K & Fine-Day.

If you are highly motivated, thrive on a challenge and are passionate about growing your career and are looking for a new adventure, then we would love to hear from you Don't miss the chance to join us and be a part of something new and exciting APPLY NOW.

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