Customer Care Team Member

6 months ago


Melbourne, Australia McMillan Shakespeare Group Full time

Customer Care Team Member

Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia's leading experts in NDIS Plan Management and Support Coordination.

**At the core of who we are, are our values: We put people first; We demonstrate integrity; We own it; We're one team.**

**As a Customer Care Team Member you will**:
**Your role will include**:

- Simplify the NDIS by providing tools, services and education to participants, families and providers
- Maintain and update records of every customer transaction including details of comments, enquiries, complaints, and actions taken via call notes in the company's systems
- Assist with general office administration tasks as required

**What you'll bring...**
- Highly developed communication skills (vocal and written), with people from all different backgrounds
- Solid general administration and MS Office skills
- Proficient use of Client Management Systems
- Solid customer service experience
- Exceptional problem-solving skills

**What we can offer you**:

- Our strong people-first culture
- Flexible/hybrid working to enhance your work/life balance
- Novated lease benefits and discounts
- 12 weeks Paid Parental leave and access to our Parents Portal
- Exempt Employee Share Plan
- Paid Income Protection Insurance under MMSG default Super plan
- Access to a broad range of learning and development programs
- Career break and volunteering leave
- Access to Employee Assistance Program and annual Flu vaccination
- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

Job ID R6604



  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    OverviewMetricon Homes is committed to delivering exceptional customer experiences. As the first point of contact for our national business, you will play a critical role in supporting internal stakeholders across all business units and assisting with the customer journey.


  • Melbourne, Australia Brandbank Group Full time

    Generous discounts: Seed Heritage, Unison, Commonry, allkinds, kikki.K & FineDay - Full time role with clear career pathway towards future leadership roles - Supportive team culture and environment Are you ready for an exciting career opportunity? We are thrilled to announce an opening for a Customer Care Team Member to become a valuable member of our...


  • Melbourne, Australia Brandbank Group Full time

    Generous discounts across all Brandbank Group brands. - Full time role with clear career pathway towards future leadership roles - Supportive team culture and environment Are you ready for an exciting career opportunity? We are thrilled to announce an opening for a Customer Care Team Member to become a valuable member of our dynamic team at Brandbank Group...


  • Melbourne, Australia Brandbank Group Full time

    Generous discounts across all Brandbank Group brands. - Casual role with clear career pathway towards future leadership roles - Supportive team culture and environment Are you ready for an exciting career opportunity? We are thrilled to announce an opening for a Customer Care Team Member to become a valuable member of our dynamic team at Brandbank Group...


  • Melbourne, Australia Brandbank Group Full time

    Generous discounts across all Brandbank Group brands. - Clear career pathway towards future leadership roles - Supportive team culture and environment Are you ready for an exciting career opportunity? We are thrilled to announce an opening for a Customer Care Team Member to become a valuable member of our dynamic team at Brandbank Group (Seed Heritage,...


  • Melbourne, Australia Brandbank Group Full time

    Casual opportunity to work for a uniquely Australian Retail Group. - Generous discounts across all our Brands - Ideal progression opportunity for your retail career **Are you ready for an exciting career opportunity?** We are thrilled to announce an opening for a **Customer Care Representative **to become a valuable member of our dynamic team at Brandbank...


  • Melbourne, Australia Seed Heritage Full time

    Generous discounts across all Brandbank Group brands. Casual role with clear career pathway towards future leadership roles Supportive team culture and environment Are you ready for an exciting career opportunity?  We are thrilled to announce an opening for a Customer Care Team Member to become a valuable member of our dynamic team at Brandbank...


  • Melbourne, Australia Seed Heritage Full time

    Generous discounts across all Brandbank Group brands. Full time role with clear career pathway towards future leadership roles Supportive team culture and environment Are you ready for an exciting career opportunity?  We are thrilled to announce an opening for a Customer Care Team Member to become a valuable member of our dynamic team at Brandbank...


  • Melbourne, Australia McMillan Shakespeare Full time

    Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, we have delivered these services to people living with a disability since October 2016 and since then we have rapidly grown to become one of Australia’s leading experts in NDIS Plan...


  • Melbourne, Australia McMillan Shakespeare Group Full time

    Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia's leading experts in NDIS Plan Management and Support Coordination. **At...


  • Melbourne, Australia McMillan Shakespeare Full time

    Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia’s leading experts in NDIS Plan Management and Support Coordination. At...


  • Melbourne, Australia McMillan Shakespeare Full time

    Are you ready to lead a dynamic team making a difference in the lives of people with disabilities? We're seeking an experienced and passionate Customer Care Team Leader to oversee and inspire our Customer Care Team in delivering exceptional service and support nationwide. About the Role The National Disability Insurance Scheme (NDIS) provides essential...


  • Melbourne, Australia Homage Care Full time

    Here at Homage we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity. So, what will be your part in our Mission? As a Customer Care Consultant, you are helping people find the...


  • Melbourne, Victoria, Australia kikki.K Full time

    We are seeking a highly motivated Customer Care Team Member to join our dynamic team at kikki.K in St Kilda Road offices. As a key member of our sales-focused team, you will be responsible for providing exceptional customer service and achieving success through the creation of high-quality customer relationships.The ideal candidate will have retail...


  • Melbourne, Victoria, Australia Woods & Co Recruitment Full time

    About Our ClientA leading automotive care group in Australia is seeking a Customer Service Consultant to join their team. Based in Mulgrave, this company has established a strong presence through swift expansion and acquisitions.The role involves regular interaction with company members, providing assistance with repairing scratches or dents on their motor...


  • Melbourne, Australia Brandbank Group Full time

    Up to 50% off product discount across the Brandbank Group - Permanent Full-Time role with an iconic Australian retailer - Clear career pathway towards future leadership opportunities **Are you ready for an exciting career opportunity?** We are currently on the lookout for an experienced and inspirational **Team Leader **to take the helm as we deliver the...

  • Team Member

    3 months ago


    Melbourne, Australia Grill'd Full time

    **Team Member - Restaurant** Grill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 170 locally-minded restaurants nationwide, we're seeking enthusiastic individuals to join as a crew member at Grill'd in QV, Melbourne CBD! **The Perks**: - Gain valuable accredited experience...

  • Team Member

    4 months ago


    Melbourne, Australia Grill'd Full time

    **Team Member - Restaurant** Grill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 170 locally-minded restaurants nationwide, we're seeking enthusiastic individuals to join as a crew member at Grill'd Degraves St, Melbourne CBD! **The Perks**: - Gain valuable accredited...

  • Team Member

    6 months ago


    Melbourne, Australia Grill'd Full time

    **Team Member - Restaurant** Grill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 170 locally-minded restaurants nationwide, we're seeking enthusiastic individuals to join as a crew member at Grill'd at: - Swan St (Richmond), - Hawthorn **The Perks**: - Gain valuable...

  • Team Member

    3 months ago


    Melbourne, Australia Grill'd Full time

    **Team Member - Restaurant** Grill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 170 locally-minded restaurants nationwide, we're seeking enthusiastic individuals to join as a crew member at Grill'd Degraves St, Melbourne! **The Perks**: - Gain valuable accredited experience...