Customer Care Team Member

6 months ago

Melbourne, Australia McMillan Shakespeare Group Full time

Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia's leading experts in NDIS Plan Management and Support Coordination.

**At the core of who we are, are our values: We put people first; We demonstrate integrity; We own it; We're one team.**

**As a Customer Care Team Member you will**:
**Your role will include**:

- Simplify the NDIS by providing tools, services and education to participants, families and providers
- Maintain and update records of every customer transaction including details of comments, enquiries, complaints, and actions taken via call notes in the company's systems
- Assist with general office administration tasks as required

**What you'll bring...**
- Highly developed communication skills (vocal and written), with people from all different backgrounds
- Solid general administration and MS Office skills
- Proficient use of Client Management Systems
- Solid customer service experience
- Exceptional problem-solving skills

**What we can offer you**:

- Our strong people-first culture
- Flexible/hybrid working to enhance your work/life balance
- Novated lease benefits and discounts
- 12 weeks Paid Parental leave and access to our Parents Portal
- Exempt Employee Share Plan
- Paid Income Protection Insurance under MMSG default Super plan
- Access to a broad range of learning and development programs
- Career break and volunteering leave
- Access to Employee Assistance Program and annual Flu vaccination
- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

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