Strategy & Operations Manager

5 days ago

Richmond, Australia Uber Full time

**#GreatMindsDon’tThinkAlike** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

**About the team**

Uber Eats has been a market leader in Online Food Delivery for the past six years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services.
**#GoGetIt** embodies the attitude and mindset of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and delivery people.

**About the role**

The Delivery People team aims to make Uber Eats the best platform for earners, deliver sustainable growth and minimize business risks associated with earner compliance and quality.

This role will be responsible for ensuring that 100,000+ delivery people are fully compliant with regulatory and platform requirements, from improving existing compliance processes, analyzing impact of potential regulatory requirements, to launching and operationalizing new regulatory and platform requirements. This role will become increasingly important as the government seeks to introduce minimum standards for “gig economy” workers.

**Your impact in role**
- Make continuous improvement of existing compliance processes to minimize business risks and minimize frictions to the delivery people.
- Analyze impact of potential regulatory requirements and present compelling evidence to advocate for the regulations that are best for delivery people.
- Launch and operationalize new regulatory requirements and minimize its impact to UberEats’ delivery people base.
- Implement quality management processes to minimize fraudulent activities of delivery people, improve service level and as a result, improve UberEats customer experience.

**The Experience You’ll Bring**
- Consistent track record of solving complex problems, leading projects with a large set of stakeholders and designing and optimisation of processes in a fast-paced ever-changing environment. (i.e. management consulting, investment banking, operations / compliance / risk management experience in hyper growth companies)
- An executor and a problem solver with strong analytical capabilities/data acumen. You’ll find yourselves facing a lot of emerging problems, often at the same time (never a dull moment) - you are excited to solve them, you address them effectively and creatively, and you preserve when others fall away. You are determined to do the right thing instead of seeking shortcuts (while staying agile and creative in finding the most efficient solutions), and you challenge the status quo.
- Strong attention to detail. You go extensive lengths to make sure things do not fall through the cracks. You have a habit of double checking and documenting your work.
- Bonus point, you have the ability and experience of automating and scaling processes.

**What’s in it for you?**

Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it’s like to work at Uber today.

We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber,
**#OneUber.**

Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with #
**OneUber** in mind, supporting the whole you and the way that you work best.
- We provide our employees with monthly **Uber credits** to use against the full value of Eats & Rides (whichever applicable in your market) plus a 17% discount (excluding non-restaurant food deliveries) on orders through our App (which exists even when your credits expire).
- Family comes first, and our **paid parental leave** (minimum 18 weeks full pay with additional benefits or paid leave depending on your location) is accessible for all new parents from day 1 (with no tenure requirement). New parents at Uber will also receive access to Cleo, flexible return to work options, and additional Uber credits during their period of leave (because let's face it, who wants to cook with a little one around?)
- Reset, Refresh and Recharge: we have a generous **paid leave policy**, providing paid leave in addition to the statutory annual leave depending on your location (excluding certain roles in the CommOps org). Additional eligibility requirements apply.
- ** Personal health and wellbeing** - depending on location, you can access a healthcare plan or reimbursement for a plan of your choice up to a nominated value. You will also receive a mo

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