Service Delivery Analyst

3 weeks ago

Redfern, Australia Enterprise IT Resources Pty Ltd Full time

Contract Type:
- Contract- Location:
- Redfern - New South Wales- Salary:
- Up to AU$773 per day + inc super- Reference:
- 7095- Contact Name:
- Michael Romarate- **Job Description**:
**The Client**
**The Benefits**
- Contract Role.
- $773 p/d inclusive of super.
- Hybrid Working Role.
- Strong and positive working culture, which is reflected in the organisational behaviours.

**The Role**
- Primary point of contact for stakeholders.
- Support service delivery, ensuring systems, methodologies and procedures are in place.
- Proactively monitor agreed SLAs to ensure they are met on a daily basis.
- Development of risk management plans and risk mitigation activities.
- Report on implementation of agreed service improvement plans.

**Essentials**
- Appropriate tertiary qualifications or demonstrated, relevant, equivalent professional experience.
- Great stakeholder engagement.
- Willing to work outside regular hours.
- Skilled in following established IT processes, to meet customer expectations.
- Ability to understand customer issues and identify IT service delivery requirements to deliver outcomes.

**Desirable Skills**
- Effective communication skills.
- Strong time management and organisational skills.
- Think and solve problems with the most effective solutions.

**If you have the above skills, please APPLY NOW for early consideration**

**You MUST have rights to work in Australia**

**Please forward your CV in a Word format

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