Consultant, Product Operations and Customer

6 months ago

Melbourne, Australia National Australia Bank Full time

Consultant, Product Operations and Customer Experience

Consul an, Produc Opera ions and Cus omer Experience

**Job no**: 791700

**Business uni**: Business and Priva e

**Primary posi ion loca ion**: 330 Collins S, Melbourne, VIC

**Work ype**: Permanen Full ime

**Region**: VIC- Melbourne CBD
- Grea oppor uni y for an experienced Consul an o suppor Merchan Services
- Build and progress your career
- Work in a collabora ive and inclusive eam environmen
- I 's more han a career a NAB. I 's abou more oppor uni y, more momen s o make a difference and more focus on you.

Your job is jus one par of your life. When you bring your ideas, energy, and hunger for grow h o us, you'll be recognised and rewarded for your con ribu ion in re urn. You'll have our suppor o excel for our cus omers, deliver posi ive change for our communi ies and grow your career.

he role:
Merchan Services is suppor ed by mul iple eams across he business o successfully deliver on our ambi ious grow h and ransforma ional s ra egy. his role suppor s he Merchan Produc Opera ions and Suppor eam deliver on a range of key ini ia ives and opera ional ac ivi ies.

he Consul an will work wi h key s akeholders across NAB o iden ify and deliver merchan produc opera ional and suppor improvemen s and a bes in marke cus omer experience. his includes syn hesising cus omer and banker feedback (quali a ive and quan i a ive da a) o genera e insigh s on he cus omer experience and iden ify issues and oppor uni ies.

Using quali y sources of da a, he role will iden ify priori y areas and drive ac ivi ies o improve he cus omer experience hrough all s ages of he produc cycle. he Consul an will share cus omer experience insigh s wi h key s akeholders, provide visibili y o he leadership eam and ensure here is an ac ion plan in place o improve he cus omer experience.

he role and day o day will include:

- Suppor he day
- o-day ac ivi ies of he Merchan Opera ions and Produc Suppor eam, wi h he lens o improve me hods, processes, uplif opera ional efficiency and provide a bes in marke cus omer experience.
- Delivery of Merchan Produc Opera ions and Suppor ini ia ives and day o day suppor.
- Delivery of ar efac s and papers o inform and/or seek endorsemen from key s akeholders on opera ional and produc suppor issues including upda ing and racking key deliverables and business performance.
- Syn hesise cus omer & banker feedback (quali a ive and quan i a ive da a) o genera e insigh s on he cus omer experience and iden ify issues and oppor uni ies.
- Champion cus omer experience ac ivi ies & influence s akeholders o implemen solu ions o cus omer pain poin s.
- Manage rela ionship wi h in ernal and ex ernal providers of cus omer insigh s and NPS da a.
- Represen MS a cus omer insigh forums.
- Iden ify business priori ies requiring cus omer insigh.
- Presen da a, insigh s and suppor diagnosis and delivery of solu ions.
- Documen and map processes and con rols.

Wha you will bring:
his is a grea oppor uni y for a driven and experienced individual who enjoys working collabora ively wi h s akeholders across he business o drive mu ually beneficial ou comes. You are a s rong communica or (bo h wri en & verbal) you will be confiden in engaging and influencing in ernal and ex ernal s akeholders in a posi ive s yle. You will have:

- Proven experience working a similar role in consul ing and/or working in opera ions business improvemen / ransforma ion environmen s in financial services se ing.
- Experience in Produc Managemen, Cus omer Experience or Cus omer Journeys
- S rong projec experience across mul iple business uni s and complex environmen s
- Demons ra ed knowledge of projec managemen, me hods, ools and echniques
- Excellen wri en and verbal communica ions for repor wri ing and presen a ions.
- he abili y o break down s ra egic problems and engage in solu ion focussed hinking.
- Abili y o drive resul s
- S rong da a analy ic and excel skills for ssyn hesising da a from mul iple sources, modelling, forecas ing, scenario analysis and performance repor ing.
- Experience in Financial Services, Merchan Acquiring and/or Paymen s (preferred)
- Relevan er iary qualifica ions in Business or Risk Managemen (preferred)

A diverse and inclusive workplace works be er for everyone.

We know ha our people make us who we are. ha 's why we have buil a cul ure of respec where everyone feels valued and apprecia ed for being heir rue au hen ic selves a NAB. Wi h our focus on inclusion and diversi y, and in par nership wi h our Employee Resource Groups, NAB is a place where Firs Na ions colleagues, colleagues of all genders, sexuali ies and ages, carers and colleagues wi h disabili y, and colleagues from all cul ures, races and religions can hrive, connec, and grow.

We are in en on providing an environmen where you can work your way. Ask abou our many flexible work op ions and please le us know if we can provide any adjus men s hroughou he recrui men process.

More focus on you

We're commi e

  • Consultant, Product Operations and Customer

    6 months ago

    Melbourne, Australia National Australia Bank Full time

    **Consultant, Product Operations and Customer Experience** **Job no**: 791700 **Business unit**: Business and Private **Primary position location**: 330 Collins St, Melbourne, VIC **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - Great opportunity for an experienced Consultant to support Merchant Services - Build and progress your...

  • Onboarding Success Manager

    2 months ago

    Melbourne, Victoria, Australia Product and Technology Full time

    Job Summary:This Onboarding Success Manager role is responsible for ensuring the successful onboarding of new corporate customers and providing them with the best technology experience. The ideal candidate will have strong communication and people skills, with the ability to develop good working relationships with customers and internal stakeholders.Key...

  • Expression of Interest

    6 months ago

    Melbourne, Australia INDEX Consultant Full time

    **Is your next move with INDEX?** - Are you a modern workplace professional? - Are you willing to dedicate your expertise to projects for our government and enterprise clients? - Are you ready to challenge yourself with complex, multifaceted projects that demand innovative solutions? INDEX Consultants delivers technology solutions to drive business success....

  • Revit Expert for Product Development

    4 weeks ago

    Melbourne, Victoria, Australia Product Development Full time

    Opportunity to Elevate Drafting and VisualisationMetricon Homes, a leading multi award winning new home builder, is dedicated to recruiting exceptional individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.We have an exciting role for an experienced Revit Senior Technician to join our...

  • Product Consultant

    7 months ago

    Melbourne City Centre, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - Located at 395 Bourke St, Melbourne - Make a real difference for our customers and communities - Learning is a daily part of the job - Work in a collaborative and inclusive team environment **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference...

  • Customer Experience Partner

    1 month ago

    Melbourne, Australia Commercial-RTA-Customer Experience Full time

    Real Estate software support for Real Estate Agency clients.  Inbound technical queries from onboarding support to ad-hoc requests. Hybrid working, sociable team and career development opportunities. Who We Are Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology...

  • Product Consultant

    3 months ago

    Melbourne, Australia Atticus Full time

    **Remote within Australia, or in-office/hybrid in Melbourne, Australia** Atticus Product Consultants are the conduit between our users and our product, ensuring product features are built and adopted to successfully solve our users’ problems. We take pride in solving difficult problems for our customers and designing beautiful products, all while...

  • Customer Consulting Lead

    6 months ago

    Melbourne, Australia CUBE Full time

    **Role**: Customer Consulting Lead **L**ocation**:Australia (Remote-first) Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance. We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and...

  • Product Development BIM Senior Revit Technologist

    4 weeks ago

    Melbourne, Victoria, Australia Product Development Full time

    About the RoleWe are seeking an experienced BIM Senior Revit Technician to join our Product Development team. As a key member of the team, you will play a crucial role in delivering quality, service, and award-winning living solutions for Australian families.Key ResponsibilitiesProvide REVIT support to drafting personnel across the entire...

  • Senior Product Consultant

    2 months ago

    Melbourne, Victoria, Australia Infosys Singapore & Australia Full time

    We are seeking a Senior Product Consultant to join our team at Infosys Consulting in Melbourne. As a key member of our team, you will be responsible for delivering Retail Transformation projects and driving business growth through innovative Digital Solutions.Key Responsibilities:Develop and implement Product Strategy for our clients in the Retail...

  • Consultant Product Owner

    7 months ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: Remote: Work Anywhere - **Use your expertise to drive positive outcomes for our customers.**: - **You’ll be supported to manage your career, work and life.**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make...

  • Customer Engagement Associate

    7 months ago

    Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Customer Service Consultant

    1 month ago

    Melbourne, Australia InterCare Staffing And Employment Full time

    Join the InterCare Training Team - Unlock Your Potential! Are you ready to embark on a career that not only values your skills but also celebrates a vibrant team culture, constant growth, and, of course, success? Look no further than InterCare Training, where we redefine excellence and create an environment where work feels like home. About Us: InterCare...

  • Customer Engagement Liaison Professional

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryWe are seeking a highly skilled Customer Engagement Liaison Professional to join our team at the Customer Engagement Centre. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey.About UsMetricon Homes is Australia's Most Trusted Choice, as...

  • Customer Service Consultant

    3 months ago

    Melbourne, Australia Australian Pharmaceutical Industries Full time

    Wesfarmers Health was formed in March 2022, with the acquisition of Australian Pharmaceutical Industries (API). Our supporting portfolio of brands includes Priceline, Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice, Clear Skincare Clinics, InstantScripts and SILK Laser Clinics. **About us: Since our humble beginnings in 1910, we’ve grown...

  • Product Operations Strategist

    4 weeks ago

    Melbourne, Victoria, Australia Airwallex Full time

    About AirwallexAirwallex is a leading unified payments and financial platform for global businesses. Powered by its unique combination of proprietary infrastructure and software, the company empowers over 100,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management, and treasury, to...

  • Elderly Care Product Consultant

    4 weeks ago

    Melbourne, Victoria, Australia HospEquip Pty Ltd Full time

    HospEquip Pty Ltd is a leading organisation dedicated to enhancing the lives of individuals with disabilities by providing comprehensive support and solutions. With a strong focus on customer-centricity, our company fosters a culture of empowerment, productivity, and continuous improvement.We are seeking an experienced and self-motivated product equipment...

  • Advisory Solution Consultant

    6 months ago

    Melbourne, Australia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Customer Care Consultant

    2 months ago

    Melbourne, Australia Hudson Australia Full time

    **Kick-Start Your Career as a Customer Care Consultant!** Are you a motivated team player ready to grow your skills and start a rewarding career? We're on the lookout for enthusiastic Customer Service Superstars to join our team! **Role**: Customer Care Consultant **Location**: Melbourne - Hybrid - 2 office days (Tues and Wed), 3 days WFH. **Hours**:...

  • Customer Success Consultant

    6 months ago

    Melbourne, Australia REA Group Full time

    Experience Hybrid working arrangements in a flexible environment - Collaborate across sales and service teams with a one REA mindset - We're REA- REA Group - is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property. With bold and...