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Client Service Delivery Officer

4 weeks ago

East Melbourne, Australia Bendigo Kangan Institute Full time

**Role Type**:Full time ongoing

**Remuneration**:$81,390 - $87,368 plus 10.5% superannuation

**Location**: Central East Melbourne location, close to public transport - moving to Cremorne in July. Very flexible work arrangements

Seeking highly motivated and enthusiastic administrator with strong attention to detail as well as excellent time, strong IT, and resource management skills.

**About the role**

Reporting into the Service Delivery Manager and working within a small team of client-centric Service Delivery members and large team of technical staff, the main objective of this role is to ensure that VETASSESS/eWorks is delivering upon its service level agreements and providing extra added value to their clients. This is achieved by maintaining service level agreements, profitability, and renewal of managed services arrangements for eWorks clients while providing excellent customer service.

The incumbent shall act as a conduit of communication between all stakeholders, ensuring all recommendations and strategic directions are on track and implemented accordingly.

**We're looking for**
- Relevant degree level qualification in information systems.
- Previous experience with LMS technologies.
- Previous experience working in a Service Delivery Role.

Please refer to the position description to view the additional key skills and experience required for this role.

**Benefits**
- Relevant 'for purpose' attendance.
- Counselling support (EAP) and Health & Wellbeing initiatives throughout the year.
- A dynamic team culture where our people produce excellent results.
- A supportive workplace culture where great work is recognised.
- Professional development opportunities to develop your skills.

**About us**

Established in 1997, VETASSESS has been providing a range of tailored independent assessment services to government and non-government agencies to achieve their policy objectives. We are regarded as Australia's leading assessment-only Registered Training Organisation (RTO No. 21097) with expertise in performing qualification recognition and employment verification of individuals skills and experience against a select number of qualification and professional occupations.

The eWorks brand managed by VETASSESS, creates and delivers original work for governments, education providers such as TAFE colleges and registered training organisations, universities, and peak industry and professional bodies across many sectors and industries. We strive to provide the right technology in creating and delivering innovative and successful online learning content.

**How to Apply**

If you feel you have the knowledge, skills, and experience to excel in this role please click 'Apply', we would love to hear from you.

Applications close: Tuesday 28 th February
- VETASSESS is an equal opportunity employer and encourages individuals of diverse backgrounds to apply. This includes, but is not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and LGBTIQ communities._

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