Client Service Delivery Manager

2 months ago

Melbourne, Australia illion Full time

**Company Description**
illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Our team work with leading brands in our region to bring data & analytics to life.

**How you’ll make a difference**

In this role you will be obsessed with client success and advocacy.

The Client Service Delivery Manager is responsible for maintaining strong client and stakeholder relationships and improving service delivery to our clients to maintain high levels of satisfaction.

It embraces both administrative and technical roles in bridging the gap between teams across illion to resolve challenges experienced by clients in a timely manner.

The role is responsible for fostering strong relationships with clients, regularly communicating and reporting on service levels and service impacting events. It takes ownership of incidents, issues and problems for all client facing related actions coordinating with parties involved in the restoration and resolution activities.

It requires a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services.

With everyone working together we will uplift our effectiveness as an organisation for both our people and our clients.

**The value-add things you’ll be doing**
- Establishing and maintaining strong relationships with key client stakeholders.
- Understanding client needs and expectations to ensure service delivery aligns with their requirements.
- Facilitating effective communication and collaboration among stakeholders to ensure timely and accurate communication with clients.
- Ensuring that all client communication channels are optimised and functioning well.
- Monitoring and managing service delivery performance against SLAs and KPIs.
- Identifying areas for improvement and implementing initiatives to enhance service quality and efficiency.
- Ensuring timely resolution of client issues and escalations, maintaining high levels of client satisfaction.
- Continuously evaluating support processes and procedures to identify opportunities for optimisation.
- Implementing best practices and standard operating procedures to streamline service delivery.
- Driving initiatives for automation and efficiency enhancement within the support function.
- Preparing and presenting monthly reports on support performance, highlighting key metrics and trends.
- Conducting in-depth analysis of support data to identify root causes of issues and opportunities for improvement.
- Acting with a sense of professionalism and urgency to continuously advance services towards optimum delivery and grow client confidence and satisfaction in the illion brand and capabilities.
- Developing and maintaining a positive service delivery culture built around robust processes, procedures, policies, governance, etc. championing continuous improvement initiatives across the team to regularly refine processes, methods, and practices.
- Collaborating with other departments such as product development, sales, and delivery to ensure alignment of support services with overall business objectives.
- Acting as a liaison between support and other departments to facilitate communication and problem-solving.

**Qualifications** The experience and qualifications you’ll need to be successful**
- Proven track record and background of working in service delivery management.
- Demonstrated ability to build strong networks and influence across teams and with stakeholders.
- Exceptional ability to communicate and foster positive relationships.
- Strong organisation, problem solving and presentation skills

**Key skills and attributes that will set you up for success**
- Excellent leadership skills to guide and motivate team members providing clear directions and inspiring collaboration and teamwork.
- Goal and value outcome oriented promoting a culture of continuous improvement and innovation.
- Excellent communication, interpersonal and commercial acumen skills to build and maintain relationships with clients.
- Growth mindset
- Excellent attention to detail with a solution-oriented and client-centric approach
- Excellent analytical and problem-solving skills and proven ability to use insights and learnings to better inform decision making and to think critically and make decisions quickly to address service-related challenges.
- Positive, inclusive, and innovative thinker that can inspire people to optimise business outcomes.
- A good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.
- Ability to work successfully with ambiguity and successfully inspire teams to meet multiple deadlines in a fast-paced work environment

**Addi

  • Client Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia illion Full time

    Company Descriptionillion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Our team work with leading brands in our region to bring data & analytics to life.How you'll make a...

  • Client Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Manageditservices Full time

    Illion Australia Pty Ltd - Melbourne, VICIT Source: u Workin JOB DESCRIPTION Company Descriptionillion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand.illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand.Our team work with...

  • Client Services Manager

    3 weeks ago

    Melbourne, Australia VISITS Full time

    **Client Services Manager / SDM**: VISITS is a leading Managed Service Provider with a growing team in Melbourne, Sydney, Brisbane, Perth and the Philippines. Highly respected by our clients, we pride ourselves on delivering an outstanding customer experience and excellent employee experience. We only hire the best people who share our passion and...

  • Program Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne, VICJob Description SummaryAn exciting opportunity has arisen for a National Workflow & Process Delivery Manager to join Service Stream Team based out in MelbourneAbout the RolePositioned within Service Stream's Operations and Maintenance Business Unit, the National Workflow & Process Delivery Manager role will support the...

  • Delivery Manager

    2 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - MelbourneJob Description SummaryWe’re excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region!About the RoleWe’re excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region! Starting in July...

  • Delivery Manager

    4 weeks ago

    Melbourne, Australia Service Stream Full time

    Description Summary We’re excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region! About the Role Starting in July this year, we’ll be working across Melbourne’s south-eastern suburbs and right down the Mornington Peninsula, delivering routine maintenance, emergency...

  • Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Group Full time

    Add expected salary to your profile for insights We're excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region Starting in July this year, we'll be working across Melbourne's south-eastern suburbs and right down the Mornington Peninsula, delivering routine maintenance, emergency...

  • Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Description SummaryWe are pleased to announce that we have been chosen as the Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region.About the RoleStarting this July, we will be operating in Melbourne's southeastern suburbs and the Mornington Peninsula, undertaking routine maintenance, emergency response, defect...

  • Delivery Lead

    3 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Delivery Lead to join ServiceStream in our Corporate sector based on Collins Street, Melbourne About the Role Service Stream’s Corporate division are currently seeking a Delivery Lead to join our growing team, in Melbourne. The primary purpose of the...

  • Service Delivery Manager

    3 weeks ago

    Melbourne, Australia Atos Full time

    **SERVICE DELIVERY MANAGER**: - Publication Date: Feb 27, 2024- Ref. No: 509339- Location: Melbourne, VIC, AU, 3153**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our choice** At Atos, as the global leader...

  • Agile Delivery Lead

    4 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    Looking for Agile Delivery Lead to join a fast-paced financial organization. We’d welcome you to apply! **Job Title: Agile Delivery Lead/Release Lead-Business Platform services, Digital Portfolio** **Location: Melbourne, VIC** **Employment type: Contract** **About Delivery Centric**: **Delivery Centric** is a **customer focused, technology solutions...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    We have an exciting opportunity for a Solution Architect - Geelong based for 12 months contract.As the Service Delivery Manager for Cloud and Datacenter Hosting services, you will be instrumental in ensuring the smooth and efficient delivery of our cloud and data center solutions to clients. Your leadership, technical expertise, and strategic thinking will...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    As a Service Delivery Manager for Networking and Security Services, you will lead and oversee our Network and Security Services. Playing a pivotal role in ensuring the successful delivery of critical solutions to our clients. The Service Delivery Manager will be responsible for ensuring the efficient delivery of Networking and Security services to our...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Australia Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. Let’s talk about the role and responsibilities: As a Service Delivery Manager, you will have the unique opportunity to...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.Let's talk about the role and responsibilities:As a Service Delivery Manager, you will have the unique opportunity to oversee...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Milestone It Full time

    Added Thursday 28th of March :30:17 PM Milestone IT is a premier recruitment agency based in Melbourne, dedicated to connecting exceptional talent with leading organizations.We are currently partnering with a prominent client in the IT sector seeking a seasoned Service Delivery Manager to join their team.Position Overview: We are seeking an experienced...

  • Agile Delivery Lead

    2 weeks ago

    Melbourne, Victoria, Australia Delivery Centric Technologies Full time

    Looking for Agile Delivery Lead to join a fast-paced financial organization. We'd welcome you to applyJob Title: Agile Delivery Lead/Release Lead-Business Platform services, Digital PortfolioLocation: Melbourne, VICEmployment type: ContractAbout Delivery Centric:Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a...

  • Service Delivery Manager

    7 days ago

    Melbourne, Australia Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. About the Role As Service Delivery Manager you will hold overall responsibility for providing and overseeing quality and cost-effective delivery of PSG procurement and logistics...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Australia Capgemini Full time

    **Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.** **Let’s talk about the role and responsibilities** - **Delivery Management**: - **Ensuring Capgemini meets and/or...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia FNZ Full time

    About FNZFNZ is a global FinTech firm, transforming the way financial institutions serve their wealth management customers. We partner with banks, insurers and asset managers to help people achieve their financial goals through our unique combination of technology leadership, innovation and asset servicing.Our services enable our clients to provide...