Business Solutions Banker

5 months ago

Parramatta, Australia Westpac Full time

Unique opportunity to join a supportive and collaborative team
- Bring your passion for customer service and help us support business growth
- Permanent role based in Parramatta

**How will I help?**

In this position, you will be interacting with small to medium-sized business customers, understand their Business goals and needs and offer a suitable Merchant Solution to help their Business grow. Channels of Support include Inbound, Outbound and Digital.

All Businesses need to take payments. We are here to offer a tailored solution to suit the individual's needs. We are fast-paced, operating in a competitive market where you will learn the art of deepening customer relations and having quality needs-based conversations. This is an exciting time in Merchants as we are delivering on leading class technology and campaigns.

More specifically, you will be:

- Receiving inbound calls from business owners looking to purchase a Merchant Facility or service with St George
- Helping understanding customer’s needs, to connect them to suitable business banking products, including business accounts and payment facilities

**To be successful in this role, you’ll be required to work across our operating hours Monday to Friday 8:00 AM to 8:00 PM.**

**What do I need?**
- Solid background in customer service and/or sales
- Clear communication skills and resilience to take a high number of calls
- Strong attention to detail, including written skills
- Strong computer literacy, with the ability to learn new systems
- Experience within Banking and Finance will be highly advantageous

**What’s in it for me?**

You’ll be working as part of a great team with a can-do culture and a passion for the best customer service around. With good pay and great benefits, you’ll be helping Australians and New Zealanders succeed.

**What’s it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How to I Apply?**
Start here. Just click on the **APPLY **button.

**Do you need reasonable adjustments during the recruitment process?

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