Indigenous Call Centre Banker
4 months ago
Team dedicated to support our Indigenous Community Customers
- Based in Parramatta, starting November 2024Full time paid training provided, multiple permanent positions
**How will I help?**
Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they are and what they need. We are looking for people who are passionate about supporting Indigenous and remote communities and strive to help people to achieve their financial goals.
The Indigenous Call Centre team are dedicated to high-quality conversations servicing the everyday banking needs of our Aboriginal and Torres Strait Islander and Remote Community customers.
As an Indigenous Call Centre Banker you will provide service on everyday banking enquiries from Aboriginal and Torres Strait Islander customers. You will build genuine personal connections with your customers by connecting with sensitivity, respect and compassion.
Hours of operation are Monday to Friday between the hours of 9:00 AM - 6:30 PM
**What's in it for me?**
- You’ll be paid competitively, while being in a great position to grow your career.
- You will be continuously learning, developing and receiving ongoing feedback and support from our dedicated team who care about your success.
- Once you have mastered a speciality, you will have the opportunity to rotate through different teams to develop your expertise across various products, customers and platforms.
**The role**
- Take ownership of customer requests and issues and follow through to ensure customer satisfaction.
- Provide banking solutions to our existing bank clients and new direct clients.
- You will be measured and rewarded for sharing best practice, meeting targets, receiving positive customer ratings and strong referral activity.
- Manage relationships with referral partners and stakeholders across the business.
- Comply and remain up to date with industry compliance, policy and legislative standards.
**What do I need?**
- At least 12 months customer service experience (any industry)
- People who thrive in a corporate and professional working environment
- Ability to adjust to a high paced, KPI driven environment
- A genuine interest in Banking and Financial Services
- Happy to commute and work onsite at our Parramatta
**What’s it like to work here?**
We aim to provide one big, supportive team of people working to achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
**How to I Apply?**
Start here. Just click on the **APPLY **button.
**_Do you need reasonable adjustments during the recruitment process? _
-
Indigenous Opportunities
5 days ago
Parramatta, Australia Ventia Pty Limited Full timeVentia is currently looking for Indigenous Australian’s that are interested in a career in the Contact Centre field. Our National Contact and Coordination Centre is a centralised hub that co-ordinates all activities for the internal and external contracts that sit within the Ventia banner. The centre operates 24 hour / 7 day a week, 365 days a...
-
Business Generalist Banker
3 months ago
Parramatta, Australia Westpac Full timeMultiple full time, permanent roles available in Parramatta, starting Nov - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + hybrid work arrangements after 12 months **The Team** Virtual Banking are the customer service specialists of the Westpac Group, providing the best service over the phone, to...
-
Call Centre Operator
7 hours ago
Parramatta, Australia Ashdown Consulting Full time$33-$39 p/h + super - 6 Month Contract - Parramatta **Call Centre Operator | 6 Month Contract | Up to $43.09 p/h Incl. Super** - $33-$39 p/h + super - 6 Month Contract - Parramatta **About the Company** A large NSW government organisation is looking for a Call Centre Operator to work within a great team environment. This is located in Parramatta on a 6...
-
Call Centre Operator
7 months ago
Parramatta, Australia Ashdown Consulting Full time$32.73 p/h + super - 12 Month Contract - Parramatta / WFH **Call Centre Operator | 12 Month Contract | $36.33 p/h Incl. Super** - $32.73 p/h + super - 12 Month Contract - Parramatta / WFH **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This...
-
Business Premium Banker
6 months ago
Parramatta, Australia St.George Full timeUnique opportunity to join a supportive and collaborative team - Bring your passion for customer service and help us support business growth - Permanent role based in Parramatta **How will I help?** As a Business Premium Banker, you will have the unique opportunity to engage directly with business customers, developing a deep understanding of their...
-
Call Centre Operator
22 hours ago
Parramatta, Australia Ashdown Consulting Full time$32.16 p/h + super - Parramatta / WFH - Parramatta / WFH **Call Centre Operator Parramatta | 6 Month Contract | $35.54 p/h Including Super** - **$32.16 p/h + super**: - **6 Month contract**: - **Parramatta / WFH** **About the Company** Gain valuable real life experience working with a large NSW government organisation as a Call Centre Operator. This...
-
Call Centre Operator
5 days ago
Parramatta, Australia Ashdown Consulting Full time$32.16 p/h + super - 3 Month Contract - Parramatta / WFH **Call Centre Operator Parramatta | 3 Month Contract | $35.54 p/h Including Super*** - **$32.16 p/h + super**: - **3 Month Contract**: - **Parramatta / WFH** *** **About the Company** Gain valuable real life experience working with a large NSW government organisation as a Call Centre Operator....
-
Business Premium Banker
2 months ago
Parramatta, Australia Westpac Full timeUnique opportunity to join a supportive and collaborative team - Bring your passion for customer service and help us support business growth - Permanent role based in Parramatta **How will I help?** As a Business Premium Banker, you will have the unique opportunity to engage directly with business customers, developing a deep understanding of their...
-
Assistant Call Centre Manager
22 hours ago
Parramatta, Australia Accor Plus Full timeAccor Plus - Loyalty membership sales, hotels, holidays - a fun selling experience - Modern offices in the heart of Parramatta - Fantastic earning potential - Base Salary + Super + Commissions & Bonuses **We love Accor Plus because** - We make people's lives better - we sell a product that we really believe in - Accor Plus membership enables unforgettable...
-
Call Centre Operator
7 months ago
Parramatta, Australia Ashdown Consulting Full time$34 p/h + super - 6 Month Contract - Parramatta **Call Centre Operator | 6 Month Contract | $37.74 p/h inc. Super** - $34 p/h + super - 6 Month Contract - Parramatta **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are looking for someone to...
-
Call Centre Operator
7 months ago
Parramatta, Australia Total Resource Solutions Full time**Call Centre Operator - NSW Government Department** 3 month contract + Possible extension Pay: $35 per hour + Super Location: Bankstown (Office based) Hours: 35 hours per week on a **rotating roster between the hours of 8am and 6pm** **Responsibilities** - Provide a high-level quality of customer service daily as the first point of contact for general...
-
Call Centre
7 months ago
Parramatta, Australia Credit Corp Full timeParramatta CBD location, a short walk from the station and local shops and eateries - No weekends or late nights! Monday - Friday 8:30AM - 5:00PM - No collections experience required! Supportive training and career progression - gain a Cert III and IV in Financial Services **Credit Corp** is Australia's largest provider of sustainable financial services to...
-
Collections - Customer Service Call Centre
7 months ago
Parramatta, Australia Collection House Group Full timeParramatta CBD location, a short walk from the station and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - No collections experience required! Supportive training and career progression + gain a Cert III in Financial Services **Collection House** (CLH) is one of Australia’s largest and most respected end-to-end...
-
Collections Customer Service Call Centre no
7 hours ago
Parramatta, Australia Credit Corp Group Limited Full timeConvenient Parramatta location, close to public transport - WFH flexibility for work-life balance and no weekends or late nights - No collections experience required - Supportive training and career progression - gain a TAFE recognised Cert III and IV in Financial Services **About your new role** As a Customer Relationship Manager, you’ll be at the...
-
Collections Customer Service Call Centre no
4 days ago
Parramatta, Australia Credit Corp Group Limited Full timeConvenient Parramatta location, close to public transport - Hybrid WFH flexibility for work-life balance and no weekends or late nights - No collections experience required - Supportive training and career progression - gain a TAFE recognised Cert III and IV in Financial Services **About your new role** As a Customer Relationship Manager, you’ll be at the...
-
Parramatta, Australia Westpac Group Full timeExpressions of Interest | _Westpac Indigenous Careers - Fraud Officer & Risk Analysts Opportunities _ **Ever wondered what a career in Fraud and Risk prevention could look like? Are you looking for a career that can really make a difference and have an impact in people’s lives? Come join Our Mob at Australia’s Oldest bank!** - Expression of Interest for...
-
Call Coordinator
7 months ago
Parramatta, Australia W4U Full time**Position**: Call Coordinator / Customer Service (Warranty Support) **Location**: Rydalmere, NSW **Full Time Shifts**: 8.30am - 5:00pm 9:30am - 6:00pm No Student Visa Holders as this role is full time **Rate**: $29.02 p/h + Super - Onsite Parking Available - 15min from Parramatta station **Job Purpose**: To manage Customer Satisfaction, Customer Service...
-
Fraud & Scam Officer - Indigenous Identified Role
3 months ago
Parramatta, Australia Westpac Group Full time**Fraud & Scam Officer - 53902 | Indigenous Identified Role - Permanent Opportunities - Parramatta Location - Hybrid working model - Parramatta office + WFH - Ongoing training and development opportunities - Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to...
-
Contact Centre Operator
7 months ago
Parramatta, Australia DFP Recruitment Services Full time**Job description**: - **Multiple NSW Government opportunities in Parramatta**: - **Initial 3 Month contract with possibility of extension**: - ** $34 per hour + super**: - ** Monday to Friday (7am-7pm rotating roster)** Our NSW State Government client is currently seeking multiple Contact Centre Operators for initial 3 month contracts with the...
-
Contact Centre Team Leader
22 hours ago
Parramatta, Australia Ventia Pty Limited Full time**95k package,** work with one of the market leaders - **Parramatta based, permanent full-time position**: - Be part of an inclusive and high-performing team Ventia's Operations Centre (VOC) is located on Darug Land (Parramatta, NSW) and is a 24/7 National Contact Centre. The VOC provides inbound and outbound customer service, technical resolution...