Business Office Clerk

3 weeks ago

Melbourne, Australia Ramsay Health Care Full time

**Business Office Clerk**

**Casual opportunities**

**The Avenue Private Hospital**

***

**About the Role**

As a Business Office Clerk, you are responsible for providing administrative support and assistance to patients and their families upon their arrival at the hospital. You will also assist the reception, administration and clinical teams by coordinating the necessary clerical requirements for patients’ admission to discharge.

Responsibilities of this job may include:

- Admission scheduling processes to ensure appropriate bed management and utilisation
- Managing incoming and outgoing calls to the front desk
- Provide timely and accurate information to queries by patients, visitors and other staff and departments
- Work alongside medical staff, colleagues, patients and visitors to ensure a smooth hospital experience for patients
- Compilation and management of patient admission papers and clinical notes.
- Key to this role will also be the availability to work a rotating roster_

**About You**

To succeed in this role, you will be an enthusiastic individual with a strong administrative skillset and a passion for customer service and enjoys being part of a busy environment. The ability to converse and be empathetic while managing a busy flow of admissions and discharges is a key skill needed for this role. You will have strong communication and interpersonal skills and should be comfortable working in a team of doctors, nurses, pathologists, administrators and non-clinical staff.

You will also bring:

- Computer literacy including the Microsoft Office suite of programs
- Experience in a medical setting will be highly desired, though not essential.
- Experience with Patient Management Systems is highly desired not essential

**About the Hospital**

At The Avenue we have an excellent reputation for a high commitment to customer service, staff satisfaction and quality improvement. Patient health, safety and comfort are a priority, and The Avenue Hospital continually monitors and evaluates its performance to achieve this critical outcome.

Ramsay Healthcare has a strong history of providing leadership programs to aspiring senior leaders who promote The Ramsay Way. The Ramsay Leadership Program is designed to explore what skills and attributes are needed to be successful at a Ramsay Executive level.

**Requirements**:
Everyone who joins Ramsay:

- Must be **vaccinated against Covid-19** a vaccine approved by the Australian Technical Advisory Group on Immunisation
- Must provide a **National Police** check conducted within the previous 12 months
- According to the role, Ramsay may require a **Working-With-Children **check and **proof of immunisation** against infectious diseases.

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