Service Delivery Coordinator

5 months ago


Bibra Lake, Australia Transparency IT Full time

I'm looking for love.
Or rather an IT person that has a great love of
1. People and
2. Organising things.... and sometimes organising people too.

I've heard this role described as cat-herding (harsh) or engineer wrangler.. but that doesn't do it justice.

Given my client is an IT company, this role is about coordinating people and processes so clients get the IT service and projects delivered that they're expecting and engineers account for their time properly so it can all be billed in the right way.

One part Service Management, one part Project Management, with a small sprinkling of Account Management.

If you salivate when I say words like systemise, order, efficiency, marshall, methodise and you're in your element creating order out of chaos. Then this is for you. Not that the environment is chaotic, they're actually well structured and highly profitable but you'll have your work cut out keeping tabs on 13 project engineers plus several support technicians as you become the key person who is across everything.

Typical tasks include

Ensure all timesheets are completed daily.
Review the time entries against managed contracts and block hour agreements to ensure they are accurate and fair.
Ensure technical resources are recording their time to the correct agreements.
Manage the escalation process of tickets throughout the team.
Oversee all project delivery from Design, Implementation and hand over.
Ensure Accounts are notified on completion of all engagements - so that projects can be invoiced upon completion.
Ensure regular project updates are going out for all open projects.
Ensure projects are being completed within the hours budgeted.
Ensure the monitoring platform and alerts mailbox are being addressed and actioned.
Maintain the After-Hours schedule.
Meet with customers on a regular basis, obtain feedback and identify additional opportunities.
Ensure customer issues/concerns are raised internally and addressed.
Quoting - quote all small order IT equipment ( L aptops, Office 365 licensing and end user compute peripherals)

As this is a new role in the company, you'll get to stamp your mark on it and shape it to suit you.

This role is your stepping stone into management. They're even happy to give you the title of Service Delivery Manager if you want it.

Work Environment

The office is based in Bibra Lake. It's a friendly but excellence based environment. These guys hire smart people and then get out of the way and let them do their jobs. They are highly respected in their field and their field is enterprise level IT projects. Client sizes are from 500 - 5000 users for the most part and they don't advertise or do any marketing, they win all their work on the basis of the quality of their IT engineers. And I placed a lot of them, so I know their good. And they keep growing.

This isn't a work from home role, plenty of face time in the office is required to build and maintain the relationships and keep visible. They are flexible around start and end times during the work day though, or working from home on days when you might have to meet workmen or go to an appointment.



  • Bibra Lake, Australia Autoleague Full time

    Fantastic career opportunity with an exciting innovative group! - Employee rewards program - Vibrant team environment & supportive management **Join the CarPlace Revolution!** **Are you ready to be part of something groundbreaking?** We’re not your average car buying experience - we’re here to revolutionise the industry and redefine the customer...

  • Pre Delivery Assistant

    7 months ago


    Bibra Lake, Australia Autoleague Full time

    Develop your skills & grow with the group - Vibrant team environment & supportive senior management - Join one of the largest automotive groups in the Australia! At** **Bibra Lake Nissan**, we are seeking a **Pre-Delivery Coordinator** who will deliver a personalised service coordinating the movement of new vehicles to and from the dealership. Your role...


  • Bibra Lake, Australia Diplomatik Full time

    Diplomatik is currently looking for an experienced and motivated Service Coordinator for one of our respected clients in Bibra Lake. This role on a permanent basis and an immediate start. The role will see you complete a variety of duties and not limited to: - Liaises with the WA Operations Manager and State Manager in relation to the overall Service,...

  • Branch Coordinator

    7 months ago


    Bibra Lake, Australia Adaptalift Group Full time

    Bibra Lake Office | Friendly Team Environment - Materials Handling and Equipment Sales, Service Rentals Company - Attractive Salary Package + Permanent Role **The Role** We are seeking an experienced and highly organised **Branch Coordinator **to provide professional, accurate and timely services to our customers. As a key part of our WA team, you will...


  • Bibra Lake, Australia HOBAN Recruitment Full time

    Are you ready to join a flexible team and play a crucial role in the world of Freight Forwarding? Our client is currently seeking a highly motivated and organised individual to fill the permanent position of Client Services Coordinator. This is an exciting opportunity for someone with experience in freight forwarding who thrives in a busy environment. Based...

  • Delivery Driver

    6 months ago


    Bibra Lake, Australia Labour Solutions Group Full time

    $30-$35 PER HOUR - Ongoing Work - Great Opportunities **We are Labour Solutions Group (LSG). We're a quirky labour-hire agency, partnering with many of the biggest e-commerce retailer businesses in Australia!** **Currently seeking a Delivery Driver** **Monday - Friday 6am to 2pm or 2pm to 10pm** We are currently hiring for a professional and...


  • Bibra Lake, Australia Action Workforce Full time

    Located in Bibra Lake and High Wycombe, we are seeking a dedicated Customer Service Coordinator to join our team.About the Role:We offer a competitive salary of $65,000 - $75,000 per annum, depending on experience, for this full-time position. Part-time options are also available.Key Responsibilities:Liaising with agents on a daily basis via email,...

  • Delivery Driver

    5 months ago


    Bibra Lake, Australia Evoo Quality Foods Full time

    **Delivery Driver Position**: - **Based at Bibra Lake**: - **Immediate Start**: - **Full Time casual position** Evoo Quality Foods are a family owned food distributor based in Bibra Lake. We supply wholesale food products to our customers across the Perth Metro region and are looking for a experienced person to join our friendly team as a picker, packer...

  • Delivery Driver

    6 months ago


    Bibra Lake, Australia Evoo Quality Foods Full time

    **Delivery Driver Position**: - **Based at Bibra Lake**: - **Immediate Start**: - **Full Time casual position** Evoo Quality Foods are a family owned food distributor based in Bibra Lake. We supply wholesale food products to our customers across the Perth Metro region and are looking for a experienced person to join our friendly team as a picker, packer...

  • Bid Coordinator

    6 months ago


    Bibra Lake, Australia Unite Resourcing Full time

    Permanent Opportunity - Competitive Salary $$$$ - Contracts Administration Involved **Unite Resourcing** is a leading labor hire and recruitment company specialising in the mining, civil and construction industries. We are urgently seeking a motivated and technically minded Bid Coordinator to support our Business Development team in their mission to secure...


  • Bibra Lake, Australia Pickles Auctions Full time

    Location: - Bibra Lake - Employment Type: - Full-Time Permanent- Department: - Transport Services - Operations - Buyer Team**ABOUT THE ROLE** In this role, you will coordinate the transport of vehicles on behalf of customers and vendors. You will primarily be making phone calls and entering data relating to transport orders in our systems. **Your main...

  • Warehouse Coordinator

    2 weeks ago


    Bibra Lake, Australia Bluescope Full time

    Role OverviewWe are seeking a skilled and motivated Warehouse Coordinator to join our afternoon shift team in Bibra Lake. As a key member of our operations team, you will play a vital role in ensuring the efficient preparation and delivery of products to our customers.


  • Bibra Lake, Australia Sika Full time

    **Company Description** Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia. We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000...


  • Bibra Lake, Australia Dormakaba Full time

    Service Manager OpportunityAs a Service Manager at Dormakaba, you will play a crucial role in ensuring the delivery of exceptional service to our customers. This involves working closely with internal and external stakeholders to resolve complex issues, promote solutions, and drive business growth.Key Responsibilities:Collaborate with the Scheduling team to...


  • Bibra Lake, Australia SEA DRAGON MARINE Full time

    A typical day will involve Delivery goods to Ports General Warehouse housekeeping including stocktake and pick packing Pick up goods from suppliers Loading & unloading goods / receiving & dispatching goods Driving in a safe, courteous manner and abiding by the road rules at all times Provide administrative support for the production of sales related...

  • Service Co-ordinator

    3 months ago


    Bibra Lake, Australia Diplomatik Full time

    Diplomatik is currently looking for an experienced and motivated Service Coordinator for one of our respected clients in Bibra Lake. This role on a permanent basis and an immediate start. **The role will see you complete a variety of duties and not limited to**: - Liaises with the WA Operations Manager and State Manager in relation to the overall Service,...


  • Bibra Lake, Australia Nutrien Full time

    At Nutrien Ag Solutions, our purpose is to grow the future of agriculture through innovation and integrity. As a leading agribusiness in Australia, we strive to provide quality services and advice to our customers.We are seeking an experienced Supply Chain Operations Coordinator to join our team at Bibra Lake. In this role, you will be responsible for...


  • Bibra Lake, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Bibra Lake, Australia Redox Full time

    Job DescriptionWe are seeking a highly motivated and experienced Warehouse Logistics Coordinator to join our team at Redox in Bibra Lake, Perth.About UsRedox is a leading raw material and ingredients distributor with 16 regional offices throughout Australia, New Zealand, Malaysia, and the United States of America. Established in 1965, we bring the best...


  • Bibra Lake, Australia Nutrien Full time

    We are committed to providing quality local advice, knowledge and expertise for customers and helping feed Australia's future. With a national network of more than 700 locations, Nutrien Ag Solutions is one of the largest agribusinesses operating in Australia.Our team are experts in a range of different farming areas, including precision farming services,...