Aftersales Operations Manager

3 weeks ago

Melbourne, Australia Inchcape Full time

Trivett Automotive Retail Brand is represented by our individual dealerships who are located around Australia. These dealerships serve to present our brand partners products and services. Trivett Automotive Retail Brand is not necessarily seen by our customers, but the philosophy of what we stand for is felt through the experience delivered by our employees.

Trivett is part of Inchcape Australasia Limited. Inchcape has over 160 years of history and innovation to the automotive services sector and is the world's largest independent international automotive retailer, with operations in nearly thirty countries.

Our global purpose is bringing mobility to the word’s communities; for today, for tomorrow and for the better.

Locally Inchcape Australasia employs over 1,200 team members across Australia and New Zealand and has a diverse portfolio spanning distribution, retailing and logistics.

The core of the Inchcape spirit is to create an incredible customer experience for the best car brands in the world.

To compliment, we are currently seeking an **Aftersales Operations Manager** to manage the Aftersales team across Trivett VIC.

**About the role**

This role will ensure that the Service Managers and relevant sites are focused on achieving the operating results by implementing the aligned operating processes and metrics that will drive operational best practice and customer satisfaction.
- As a high level overview you will:_
- Provide input to organisation structures, role design and incentive structures so that people capability is optimised
- Create an empowered leadership culture that engages, motivates and leads all staff in the achievement of business plan targets
- Provide best practice and learning sessions that deepen the technical capability of the Aftersales teams
- Develop a customer service ethos that is second to none that builds a genuine differentiation in the market and support sites in achieving the required standards.
- Develop a culture of innovation that ensures business capability is maximised
- Conduct regular site performance reviews, productivity, efficiency and mix of work, amongst other measures to ensure delivery of all KPIs in line with budget and people
- Set operational standards in relation to, resource allocation, productivity measures, bay utilisation, Technician ERA set ups and ensure conformance from each site
- Create a culture of no compromise in the delivery of quality standards and compliance

**About you**:

- Deep experience and knowledge of the automotive industry within Aftersales and the competitive consumer landscape
- Significant experience managing and leading a team
- Demonstrate Business Acumen
- Analytical ability - interpretation of data and reporting
- Effective communication skills
- Proven ability to make effective and informed decisions
- Leadership effectiveness along with developing others
- Mechanic, engineering trade relevant trade qualification (advantageous)
- A full drivers licence with a sound driving record

**Benefits and working for us**:

- We embrace **flexbile/hybrid** working
- **Enjoy more time doing that you love** with **additional days off** including an annual Wellbeing Leave and annual Volunteering Leave each year.
- **Career and development opportunities** - providing you with a sense of purpose and direction, you drive your destiny with Inchcape
- **Supportive team environment** - We Foster a positive and supportive team culture.
- **Recognition and Rewards **- We recognise individual and team accomplishments
- Access to our **employee benefits program** including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa**,** financial services support, and a comprehensive employee wellbeing program.

**Interested? APPLY NOW** and don’t miss out on this Career opportunity

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