Aftersales Technical Support

2 weeks ago


Melbourne, Victoria, Australia Frontline Recruitment Full time
Opportunity to join a pioneer of their industry in this aftersales position. A background in Electrical Engineering or Trades is essential.

About the client:


My client specialises in the supply, installation, and management of domestic, commercial, and public electric vehicle charging solutions to a wide range of clients across Australia.

They are widely acknowledged as the pioneering expert in the industry and have helped thousands of clients transition to electric mobility.

They are a group of humble, ambitious, diverse and tireless individuals, striving to accelerate the uptake of low emissions transport, by breaking down the barriers to EV charging.


The role:

  • Be able to explain the technical side of Electric Vehicle Charging to assist them provide customer support.
  • Aid on EV Charging and the operation of associated apps and solar integration.
  • Aid clients Partner Network members who are installing or commissioning chargers.
  • Progressively build scripts to troubleshoot frequent issues to be shared in the team.
  • Log all calls in helpdesk system.

What are we looking for:

  • Electrical Engineering / Electrical trades / Electric Vehicle Charging background
  • Background in solar inverters and/or battery storage technical support
  • Competency in fault finding and rectification
  • Ability to use remote support technology
  • Very strong customer orientation

Benefits:

  • Work for a company that truly looks after their people
  • Excellent career opportunities with a National Leader that has strong growth plans
  • Port Melbourne Location

About Us:

Alternatively, for a confidential discussion, please contact
Renee on

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