Aftersales Administrator

2 weeks ago

Melbourne Eastern Suburbs, Australia Robert Half Full time

Work close to home in Seaford on a 6-month project role managing product recall correspondence.

**The Company**

Our client is an Australian owned Company who imports and wholesales products in the Furniture and Homewares Industries.

**The Role**

Are you an organised and detail-oriented professional with a passion for delivering exceptional customer service? Our client is seeking an Aftersales Administrator to join our dynamic team and play a crucial role in supporting our Aftersales department, focusing on the product recall process. This role offers an exciting opportunity to be at the forefront of ensuring customer satisfaction and safety.
- Provide vital administrative support to the Aftersales team, assisting with various tasks related to the product recall process.
- Conduct outbound customer service activities, ensuring timely and effective communication with customers regarding the product recall.
- Manage the MailChimp process for handling queries related to the product recall, maintaining a streamlined and organized system for tracking and responding to customer inquiries.
- Maintain accurate and up-to-date records of all interactions and communications with customers, ensuring a comprehensive database of recall-related activities.
- Assist in coordinating the logistics of the product recall, working alongside team members to ensure a smooth process from start to finish.
- Uphold a high standard of professionalism and empathy in all customer interactions, striving to exceed their expectations and provide solutions that reinforce trust and brand loyalty.

**Profile**
- Previous experience in a customer service or administrative role is preferred.
- Excellent communication skills, both written and verbal, with a friendly and approachable demeanor.
- Strong organisational abilities and a keen eye for detail.

***

**Job Reference Number**:
06830-0012768070

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