Internal Sales

2 weeks ago


Malaga, Australia Recruitment Alternative Full time

**Fast-paced environment**:

- **Located in Malaga, WA**:

- **Be part of a winning progressive team culture**

**About the company**:
My client has been manufacturing and importing safety workwear for the past 30 years. Owned and operated in Malaga WA, they offer the highest quality products on the market. My client is committed to developing their staff and rewarding hard work, with a strong focus on WHS, and providing exceptional customer service.

**About the Role**:
We are seeking an Internal Sales / Customer Service Team Leader. You will be reporting directly to the General Manager and be responsible for all internal sales and customer service tasks. You will be expected to fulfil the below main duties and responsibilities in an accurate, timely and efficient manner:

- Manage the internal sales team and encourage an open communication culture
- Motivate team members
- Delegate tasks and set deadlines
- Ensure that all team members are using the company’s time and attendance system correctly
- Oversee and complete the day-to-day operational tasks which include, **but are not limited to**:

- Answering customer calls and enquiries (Phone and eMail).
- Entering quotes, sales orders, and invoices
- Following up on open quotes and closing off all open documents that have passed their validity
- Processing customer credits
- Assisting in counter sales and processing credit card payments
- Managing logo setups and maintaining all active and retired logos
- Liaising with the warehouse, sewing / embroidery room, and procurement department regarding operational issues
- Liaising with the external sales team regarding specific customer requests and stock availability / backorders
- Overseeing general filing and archiving

**What’s great about this role**:

- Great team culture
- Grow with the company
- Make the role your own
- Onsite Parking
- Birthday Bonus

**Duties**:

- Setting clear team KPIs with the assistance and consultation of management
- Monitoring team performance and reporting on any concerns
- Identifying training needs and providing the necessary coaching
- Reviewing all internal sales procedures and providing recommendations for improvement
- Attending weekly sales meetings with management and the external sales team
- Maintaining a clean and safe workspace and abiding by workplace health and safety policies and procedures

**Skills and Experience**:

- Excellent attention to detail
- Excellent verbal and written communication
- Proven work experience as a team leader or supervisor
- Good PC skills, especially MS Excel (SAP B1 would be a distinct advantage)
- Good organizational and time-management skills
- Good decision-making skills
- Positive, can-do attitude
- Minimum of 5 years’ experience in a similar role with team leader / supervisor experience

**How to apply**

**Job ID: SM12250/1.0


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