Sales Support Administrator

3 weeks ago

Malaga, Australia Majors Group Full time

**About the business**

Majors Group Australasia is the largest importer and distributor of Italian Gelato and ice cream machines and ingredients in Australia & New Zealand.

**About the role**

**Skills and experience**

The Key responsibilities of this role include:

- Welcoming guests to our company politely and professionally.
- Make and serve refreshments for visitors as required.
- Take and ensure phone messages are passed to the appropriate staff member on a timely basis.
- Customer service enquiry resolution.
- Ensure the environment is visually maintained in a professional manner at all times.
- Providing ongoing support in the development of the sales team strategy and assist with communication between the sales team and customers, as well as providing reception duties.
- Liaise with the sales teams for the preparation of supporting documentation for proposals.
- Provide back office support to Sales Executives.
- Answering sales calls and processing of orders.
- Managing and scheduling customer deliveries.
- Provide proactive sales support to uncover, drive and expand opportunities.
- Manage the outgoing and incoming deliveries, including mail and packages.
- Maintain, manage and disseminate all marketing, sales and service materials to internal and external parties.
- Ensure customer loyalty by providing exceptional customer service.
- Maintain a record of conversations and interactions with customers.

**To be successful in the role you must have**:

- Experience in customer service is desirable but not essential.
- Exceptional planning, organising and time management skills.
- Ability to build relationships with other staff and customers.
- Ability to multi-task and coordinate several projects at once.
- Exceptional customer service telephone manner.
- The ability and desire to increase your product knowledge relating to this role.
- Microsoft Office experience and computer skills at a medium to high level is essential.
- Exceptional grammar, spelling and numeracy skills.
- The ability to learn a CRM package with a high attention to detail and accuracy.
- An enthusiastic and positive attitude.
- The ability to use initiative is paramount.

Position is Full Time 38hrs per week

We offer a demanding, dynamic, rewarding, professional and fun environment. We employ talented people who desire and have the ability to make a difference.

Only Australian residents will be considered for the role.

**Salary**: $50,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Malaga, WA: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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