Customer Care Consultant

5 months ago

Melbourne, Australia McMillan Shakespeare Full time

Maxxia is one of Australia’s leading workplace benefits program providers, with over 20 years of experience. At Maxxia, we’re all about adding value to your business. We continuously strive to give our customers the best service, strong solutions and big wins through our salary packaging and novated leasing benefits.

We now have multiple positions for career-driven individuals to join our fun and dynamic team.

Your primary responsibilities include:

- Pursue Better in assisting customers to manage their accounts and funds and problem-solve to resolve customer enquiries
- People First by building engaging and educating our customers on how to best manage accounts by maximising their tax benefit and minimising their liabilities
- Work Together by ensuring if, on phones or administration tasks, you deliver on your and the organisation's promises
- Make everyday Better Together by demonstrating mutual respect and collaborating with your team, managers, and extended organisation

Why Maxxia?
- Entry-level Role: Don’t know your salary packaging from your novated leasing? No worries, we provide comprehensive training programs from induction throughout your ongoing employment
- A dedicated and experienced Group Mentor providing support and guidance throughout your training period
- Abundant career progression and development opportunities - we are all about promoting from within
- Work-Life Balance: Scheduled work only on weekdays on a rotating roster between 7 AM to 7 PM
- Flexible working arrangements: We will provide you with a laptop, monitor, keyboard, mouse, and headset. All you need is an internet connection and a safe place to work at home
- Supportive and ambitious culture with lots of fun mixed in

What’s your contribution?
- Recent experience working in Contact Centre, Retail or Hospitality
- Keen problem solver who thinks outside the box and has the ability to provide an exceptional customer experience
- Someone who can master complex products and systems effortlessly
- Literacy, numeracy, and computer literate
- Exceptional verbal and written communication skills
- Demonstrated attention to detail

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

  • Customer Care Consultant

    7 months ago

    Melbourne, Australia Homage Care Full time

    Here at Homage we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity. So, what will be your part in our Mission? As a Customer Care Consultant, you are helping people find the...

  • Customer Care Consultant

    3 days ago

    Melbourne, Australia Hudson Australia Full time

    **Kick-Start Your Career as a Customer Care Consultant!** Are you a motivated team player ready to grow your skills and start a rewarding career? We're on the lookout for enthusiastic Customer Service Superstars to join our team! **Role**: Customer Care Consultant **Location**: Melbourne - Hybrid - 2 office days (Tues and Wed), 3 days WFH. **Hours**:...

  • Customer Care Consultant

    23 hours ago

    Melbourne, Australia Hudson Full time

    Customer Care Consultant Opportunity based in Melbourne CBD Permanent, Full-time role Hybrid - 2 Office days [Tues, Wed], 3 days WFHKick-Start Your Career as a Customer Care Consultant! Are you a motivated team player ready to grow your skills and start a rewarding career? We're on the lookout for enthusiastic Customer Service Superstars to join our...

  • Customer Care Consultant

    4 weeks ago

    Melbourne, Australia Hudson Australia Full time

    **Are you a motivated team player ready to kick-start or grow your career? We're on the lookout for enthusiastic individuals who are passionate about delivering great customer service!** **Role**: Customer Care Consultant **Eligibility**: Australian Citizens or Permanent Residents only **Hours**: Anticipated 38 hours per week - 4 rosters - Adelaide: 7:30 am...

  • Customer Care Consultant

    4 weeks ago

    Melbourne, Australia Hudson Full time

    Full-time/Permanent Role based in Melbourne or Adelaide WFH opportunity 3x days per week Start date 11th of NovemberAre you a motivated team player ready to kick-start or grow your career? We're on the lookout for enthusiastic individuals who are passionate about delivering great customer service! Role: Customer Care Consultant Eligibility: Australian...

  • Customer Care Consultant

    6 days ago

    Melbourne, Australia McMillan Shakespeare Full time

    At McMillan Shakespeare (MMS), our purpose is to make a difference to people’s lives where we believe customer is always first, everyone matters and strive for greatness. Start date: 2nd December 2024 As a Customer Care Consultant in our contact centre you will champion our value of Customer Always, demonstrating a customer-centric mindset in all of your...

  • Customer Care Consultant

    4 months ago

    Melbourne, Australia McMillan Shakespeare Group Full time

    Customer Care Consultant At McMillan Shakespeare (MMS), our purpose is to make a difference to people's lives. MMS pioneered salary packaging and novated leasing in Australia. Whilst we've grown from a small, family-run business to a global, top 200 ASX-listed company, that entrepreneurial spirit remains at the heart of everything we do. - **Starting Dates...

  • Customer Care Consultant

    5 months ago

    Melbourne, Australia McMillan Shakespeare Group Full time

    Customer Care Consultant At McMillan Shakespeare (MMS), our purpose is to make a difference to people's lives. MMS pioneered salary packaging and novated leasing in Australia. Whilst we've grown from a small, family-run business to a global, top 200 ASX-listed company, that entrepreneurial spirit remains at the heart of everything we do. - **Start date: 8...

  • Customer Care Consultant

    5 months ago

    Melbourne, Australia Metricon Full time

    **Love Where You Work!** **Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.** Based in our stylish Mount Waverley Head Office, work within the busy National Customer Care team in this highly...

  • Expression of Interest

    5 months ago

    Melbourne, Australia INDEX Consultant Full time

    **Is your next move with INDEX?** - Are you a modern workplace professional? - Are you willing to dedicate your expertise to projects for our government and enterprise clients? - Are you ready to challenge yourself with complex, multifaceted projects that demand innovative solutions? INDEX Consultants delivers technology solutions to drive business success....

  • Customer Care Consultant

    3 months ago

    Melbourne, Australia Guild Group Holdings Ltd Full time

    Customer Care Consultant - Professional Indemnity Specialist **Customer Care Consultant - Professional Indemnity Specialist** **Job Number**: 493557 **Work type**: Full Time Permanent **Location**: Melbourne (CBD) **Categories**: Claims **Who are we...** For 60 years Guild Insurance has been providing innovative and progressive professional indemnity,...

  • Care Consulting Leader

    5 months ago

    Melbourne, Australia Mercer Full time

    **Care Consultant Leader** **What can you expect?** What we offer is a chance to join a company that is not only winning, but transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. We pride ourselves on providing outstanding career development, learning opportunities,...

  • Customer Care Consultant

    5 months ago

    Melbourne, Australia SMAART Recruitment Full time

    CBD Location, amazing office & work with a well established brand! - $58K + 11% Super | Hybrid after training l Mon - Fri, 8AM - 6PM shifts - Social, fun & supportive culture l No KPIS l No experience needed! We are proud to partner with a market leader within the utility space. These guys have offices based in Melbourne, Sydney, Adelaide, Perth & Brisbane....

  • Customer Care Consultant

    5 months ago

    Melbourne, Australia AIR Recruitment Full time

    Our client is a leader in their industry with over 100 years of reliable, safe and professional service. Although a global company, they operate from more than 40 branches across Australia and New Zealand, offering superior localised service in line with global best practice standards to meet client needs. Due to growth, we’re currently seeking a highly...

  • Customer Care

    5 months ago

    Melbourne Eastern Suburbs, Australia Frontline Recruitment Full time

    **No Need to apply, simply call Hannah on **0407 068 979** for a confidential chat.** **About the company** Our client is an international industry leader within the pest control and hygiene sectors. With over a century of experience throughout Australia, and currently protecting over 55,000 commercial sites and 180,000 residential customers from pests...

  • Process Improvement Consultant

    5 months ago

    Melbourne, Australia Ramsay Health Care Full time

    **Process Improvement Consultant** **Take advantage of this opportunity to make a real difference for frontline healthcare in Australia!** **The Opportunity** Ramsay Health Care Australia has two opportunities available for Process Improvement Consultants to join our team on two-year fixed term contracts. We are at the beginning stages of a new project,...

  • Home Sales Consultant

    2 months ago

    Melbourne, Victoria, Australia Da Home Care Full time

    ## Job Title: New Home Consultant ## Job Description At Da Home Care, we're seeking a highly motivated and results-driven New Home Consultant to join our team. As a key member of our sales team, you will be responsible for generating referral sales from existing customers and your own network, updating and maintaining sales data, and continuously learning...

  • Customer Care Consultant

    5 months ago

    Melbourne, Australia McMillan Shakespeare Full time

    At McMillan Shakespeare (MMS), our purpose is to make a difference to people’s lives. MMS pioneered salary packaging and novated leasing in Australia. Whilst we’ve grown from a small, family-run business to a global, top 200 ASX-listed company, that entrepreneurial spirit remains at the heart of everything we do. - Start date: 8 April - Enjoy working 2...

  • Customer Care Consultant

    5 months ago

    Melbourne, Australia McMillan Shakespeare Group Full time

    At McMillan Shakespeare (MMS), our purpose is to make a difference to people's lives. MMS pioneered salary packaging and novated leasing in Australia. Whilst we've grown from a small, family-run business to a global, top 200 ASX-listed company, that entrepreneurial spirit remains at the heart of everything we do. - **Start date: 8 April**: - **Enjoy working...

  • Customer Services Manager

    7 months ago

    Melbourne, Australia Sherry Consultant Services Full time

    **You will be required to;** - Streamline our service and compliant related processes - Review and develop policies, programs and procedures related to customer service - Deliver training & communication with customer service staff - Recruit, manage, motivate, mentor and develop customer service staff while nurturing an environment where they can excel...