Customer Care Consultant

4 weeks ago


Melbourne, Australia Hudson Full time
Customer Care Consultant Opportunity based in Melbourne CBD Permanent, Full-time role Hybrid - 2 Office days [Tues, Wed], 3 days WFH

Kick-Start Your Career as a Customer Care Consultant

Are you a motivated team player ready to grow your skills and start a rewarding career? We're on the lookout for enthusiastic Customer Service Superstars to join our team

Role: Customer Care Consultant
Location: Melbourne - Hybrid - 2 office days (Tues and Wed), 3 days WFH.
Hours: Full-time, Monday to Friday (8 am - 7 pm roster)
Pay: $58,823 + super
Start Date: December 9th
Eligibility: Australian Citizens or Permanent Residents only
Training: 8-12 weeks of paid training

About the company:

Our client is Australia's leading provider of salary packaging and novated leasing, helping people boost their take-home pay and make the most of their finances. Join a team that's all about empowering customers and delivering outstanding service

Why This Role?

As a Customer Care Consultant, you'll be the friendly voice our customers rely on. From answering questions to guiding them through our self-service portal, you'll make a difference every day by helping customers get the best financial benefits possible.

What You'll Do:

  • Be the first point of contact for customer inquiries-answering calls, resolving issues, and helping them with their accounts
  • Help customers unlock benefits, introducing them to additional products and options
  • Provide solutions on the spot, whenever possible, to improve customer experience
  • Support and guide customers with basic tax-related questions (no worries-we'll train you)
  • Keep things smooth by making sure data is accurate and updated

About You:

  • You've had experience in retail or hospitality and love giving great customer service
  • You're friendly, patient, and great at multitasking
  • You're a quick learner, tech-savvy, and ready to dive into a new challenge
  • You can explain things simply and clearly over the phone
  • You're interested in learning about finance and helping others manage their money

Why Join Us?

  • Join a supportive team that's friendly, fun, and ready to help you grow
  • Start with paid training that'll teach you valuable skills in customer service and finance
  • Enjoy hybrid work with a mix of in-office and WFH days
  • Gain experience in finance and tax that can set you up for a bright future

Ready to start your career? Apply now and be part of a team that's making a difference

Reference number: BBBH241517
Profession:Administration & Office SupportCustomer Service

Company: Hudson Australia
Date posted: 10th Nov, 2024



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