Customer Care Consultant

5 months ago


Melbourne, Australia SMAART Recruitment Full time

CBD Location, amazing office & work with a well established brand
- $58K + 11% Super | Hybrid after training l Mon - Fri, 8AM - 6PM shifts
- Social, fun & supportive culture l No KPIS l No experience needed

We are proud to partner with a market leader within the utility space. These guys have offices based in Melbourne, Sydney, Adelaide, Perth & Brisbane. Their HQ is in the CBD in a modern, open plan and diverse office. The business provides embedded networks (electricity, gas, water, internet, solar) to large apartment & corporate buildings.

Due to growth, we are looking for a Customer Service Consultant to join their customer service team. Your new team is all about creating a fun, social & inclusive work culture & environment.

When you join the business, you will be given all the tools and training you need to succeed. You will have the opportunity to buddy up with another colleague who will show you the ropes. On top of this, you will be actively encouraged to progress within the company, take on additional responsibilities & grow.

This is the perfect role for someone to utilize their customer service skills in a whole new industry and expand their skill set.
**No prior experience is needed but a good attitude, and willingness to learn & get stuck in**

This role is permanent full-time and is paying a salary of
**$58K + 11% Super**.

**Please note you DO NOT need to be Covid 19 vaccinated for this role.**

**The role**

Your key focus is providing a great experience to customers and having quality conversations. There aren't ridiculous KPIs or metrics, we just want you to put customers first and do your best

**Training will be 2-6 weeks, 1 on 1 & tailored to each individual learning style. The shifts are a standard 7.5-hour day, rotating between starts of 8 am - 10 am, the latest finish being 6 pm.**

**Work from home of 3 days is available after the first 4-6 weeks**

**Key requirements**
- First and foremost we are looking for people who have a good attitude
- Previous experience working in a customer service-focused role
- Someone who wants to progress long-term & have their skills nurtured
- You're an effective communicator and you love to help people
- You are eager to learn and keen to grow within a business.

**Please note you must be an Australian Citizen or have Permanent Residency to apply.



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