Aps 4 - Client Service Officer

7 months ago

Greater Adelaide SA, Australia Federal Court of Australia Full time

**Position Overview**
The role operates within a small team of three (a Registrar, a Legal Case Manager and a Client Service Officer). That team forms part of the broader registry team. All staff are expected to be flexible and adaptable to moving across teams as required, in response to work demands, staff leave and other operational reasons.
The Client Service Team provides service to all Court clients as well as providing high level docket and/or case management support to Judges, Registrars and their staff.

Working as part of a small team in a busy registry, this role requires someone who demonstrates a high level of professionalism and initiative, taking personal responsibility for progressing work to ensure objectives are met.
**Major Activities**
On a day-to-day basis, Client Service Officers provide the following services:

- Providing accurate procedural advice when interpreting various rules & regulations of the Federal Court and Federal Circuit Court;
- Assist in the efficient case management of court listings, including booking interpreters, corresponding with parties, etc;
- Assessing court documentation for completeness, ensuring prescribed forms are used and that there is compliance with court rules;
- Updating information on the Court’s case management systems, maintaining a high degree of accuracy in data entry;
- Providing high quality docket support to Federal Court and Federal Circuit Court Judges;
- Generating invoices, ensuring correct fees are paid and that all hearing fees are correctly applied and invoiced;
- Typing and/or the authentication of orders;
- Interacting and providing support for related eServices, including the Electronic Court File.

**Key Relationships**
External Relationships:

- _Legal practitioners & other court clients_ - Provide procedural information and the highest level of quality client service.
- _Interstate Registries_ - Liaise with other registries regarding hearing dates, filing of documents and videoconference listings.
- _Other courts/Tribunals_ - Receipt and return of files & other documents.
- _Interpreter providers_ - Book and confirm interpreters for appropriate court matters.

Internal Relationships:

- _Registrars_ - Liaise on complex enquires regarding court rules & regulations. Establish strong knowledge of Registrars’ operations such that you can backfill the Legal Case Manager role, as required, from time to time.
- _Judges’ chambers_ - Liaise with Judges and their staff regarding docket support, listing of matters and hearing fees.
- _The Registry Management Team (Director of Court Services) _- Communication about the day to day operations of the Registry.
- _Listings Coordinator_ - videoconference bookings, daily court listings and other related activities.
- _Legal Case Managers _- Assist in the management of allocated docket team support.
- _The Federal Circuit Court _- Liaise with staff and Federal Circuit Court Judges regarding docket support, listing of matters and general queries.

**Competencies & Attributes**
- A client focused and service-oriented attitude that is conducive to the delivery of optimum levels of service offering
- Initiative, motivation and discretion
- Engaging interpersonal ability
- The ability to collaborate with others
- Decision making ability using approved guidelines
- Flexible, adaptable and open to new ideas
- Willingness to work in a busy, challenging and changing environment
- Tolerance for working on multiple projects simultaneously
- High integrity - acts honestly and with unquestionable integrity in accordance with the Australian Public Service Values, Code of Conduct and professional ethics

**Selection Criteria**
- Strong Client Service focus and proven experience in the provision of front line client service in a high volume environment.
- Excellent clerical skills including the ability to assess documentation for form and completeness combined with high standards of accuracy and productivity.
- Excellent interpersonal skills plus an ability to deal efficiently with a wide range of people. Well-developed oral and written communication skills.
- Proven initiative and adaptability. Ability to work with mínimal supervision and as an effective member of a team.
- Demonstrated knowledge of and commitment to workplace diversity and workplace health and safety practices and procedures.

**Contact Officer**

**Eligibility**
To be eligible for employment with the Federal Court of Australia, you must be an Australian Citizen and will be required to provide proof of citizenship if you are the successful applicant.

Applicants offered employment will be required to successfully undergo a police record check and must be willing to disclose all relevant and required information.

  • Finance Officers Aps 4

    3 months ago

    Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 4 - $74,882 - $81,521 - Finance (CFO) - Adelaide - SA, Brisbane - QLD, Canberra - ACT, Darwin - NT, Hobart - TAS, Melbourne - VIC, Perth - WA, Sydney - NSW - Work in a professional team with opportunities for growth and development - Be part of a dynamic, geographically dispersed team delivering high standards of service and seeking to continuously...

  • Executive Assistant

    2 months ago

    Greater Adelaide SA, Australia Australian Bureau of Statistics Full time

    APS 4: $72,973 - $82,080; APS 5: $82,085 - $92,201 (plus 15.4% super) - Office locations: Adelaide, Belconnen, Brisbane, Docklands & Geelong - permanent and temporary positions; full-time or part-time hours The Australian Bureau of Statistics (ABS) is looking to recruit several **Executive Assistants** at the APS 4 and APS 5 classification levels for both...

  • Aps 4 Executive Assistant

    7 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $79,764 - $85,074 + Attractive Superannuation Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is...

  • Aps 4 - Client Service Officer

    3 months ago

    Greater Adelaide SA, Australia Federal Court of Australia Full time

    **Purpose of position** This position is primarily responsible for the provision of services directly to the judiciary in specific locations and the public both locally (face to face) and/or nationally (as part of a dispersed national team). Staff working in Location Based Support will provide a pivotal role delivering local services directly to the...

  • Aps 3 Client Service Officer

    2 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,632 - $75,875 + Attractive Superannuation **Duties** - Provide a direct service to clients, including the veteran community and providers to support the delivery of medical, allied health or dental treatment, home care services and community nursing. - Provide transport assistance and organise provision of rehabilitation aids and...

  • Aps 4 Policy Officer

    6 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $76,696 - $81,802 + Attractive Superannuation Policy Officers work under general direction and are responsible for the delivery of timely, efficient and effective administration support for the branch. Policy Officers will support the Benefits Policy Branch deliver policy advice to the Minister for Veterans' Affairs and Defence Personnel,...

  • Aps 3 Client Service Officer

    6 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,632 - $75,875 + Attractive Superannuation Health Approvals and Payments, RAP and Transport Section is responsible for facilitating and coordinating access to high quality healthcare and services for veterans and their dependents, ensuring clients receive the support they require. Connecting our clients with the people and services they...

  • Aps 4 Service Desk Officer

    6 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $79,764 - $85,074 + Attractive Superannuation Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is...

  • Aps 3 Client Contact Officer

    6 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,632 - $75,875 + Attractive Superannuation The Department’s Veterans’ Access Network (VAN) is its first point of contact for general client enquiries and interactions. VAN offices are located in a number of key locations across the country, and form part of a national work unit to provide high quality and professional client services to...

  • Aps 4 Claim Support Officer

    6 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary range: $79,764 - $85,074 + plus attractive Superannuation The Client Benefits Division (CBD) delivers products and services to give effect to defined DVA policy outcomes. The Division is responsible for case management including registration, assessments, determinations, reconsiderations and reviews, as well as operational support activities such as...

  • Aps 5 Information Service Officer

    7 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation Open Arms is Australia’s leading provider of mental health services for current and former Australian Defence Force (ADF) members and their families. The newly established Clinical Governance Branch in Open Arms is seeking two APS 5 Information Services Officers as part of the Information...

  • Executive Assistant

    6 months ago

    Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 4 - $74,882 - $81,521 per annum plus superannuation - Various Divisions - Adelaide, SA, Brisbane, QLD, Canberra, ACT, Darwin, NT, Hobart, TAS, Melbourne, VIC, Perth, WA, Sydney, NSW **Who we are** We are the Department of Climate Change, Energy, the Environment and Water. We lead Australia’s response to climate change and sustainable energy use, and...

  • Aps 4 - HR Professionals

    6 months ago

    Adelaide Region SA, Australia Australian Department of the Environment Full time

    APS 4 - $72,002 - $78,386 per annum plus superannuation - People Division - Adelaide, SA,Brisbane, QLD,Canberra, ACT,Darwin, NT,Hobart, TAS,Melbourne, VIC,Perth, WA,Sydney, NSW People Division, led by the Chief People Officer (CPO), provides human resources (HR) functions for the Department of Climate Change, Energy, the Environment and Water (the...

  • Aps 3 Client Service Officer

    2 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,632 - $75,875 + Attractive Superannuation **Duties** - Provide a direct service to clients, including the veteran community and providers to support the delivery of medical, allied health or dental treatment, home care services and community nursing. - Provide transport assistance and organise provision of rehabilitation aids and...

  • Aps 5 Client Services Assistant Manager

    6 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation Health Approvals and Payments, RAP and Transport Section is responsible for facilitating and coordinating access to high quality healthcare and services for veterans and their dependents, ensuring clients receive the support they require. Connecting our clients with the people and services they...

  • Aps 4 - Executive Assistant

    6 months ago

    Adelaide Region SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 4 - $72,002 - $78,386 per annum plus superannuation - Bulk Recruitment (across Divisions) Division - Adelaide, SA,Brisbane, QLD,Canberra, ACT,Darwin, NT,Hobart, TAS,Melbourne, VIC,Perth, WA,Sydney, NSW **Who we are** **The Job** As an Executive Assistant, you will provide comprehensive administrative support to Senior Executives, by undertaking a wide...

  • Aps 6 Information Service Officer

    7 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $97,735 - $110,982 + Attractive Superannuation Open Arms is Australia’s leading provider of mental health services for current and former Australian Defence Force (ADF) members and their families. The newly established Clinical Governance Branch in Open Arms is seeking an experienced clinician to join the team as an APS 6 Clinical...

  • Private Client Services Associate

    7 months ago

    Greater Adelaide SA, Australia Piper Alderman Management Full time

    Adelaide - Commercial - Legal - Full time Private Client Associate (4+ PQE) Our high performing, and busy Private Client Services team in Adelaide is growing and we are looking for a driven individual with significant relevant experience to play a senior role in our team. Our industry leading partners are STEP members and have been regularly recognised in...

  • Client Services Officer

    7 months ago

    Adelaide Region SA, Australia HAYS Full time

    Potential for part-time hours negotiable **Your new company** Your new company is an accounting and financial planning firm based in the CBD seeking a permanent Client Services Officer to join their accounting team. **Your new role** Your new role as Client Services Officer will be responsible for duties not limited to: - Database management - Updating...

  • Aps 5 Administrative Officer

    6 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is...