Aps 3 Client Contact Officer

6 months ago

Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

Salary Range: $70,632 - $75,875 + Attractive Superannuation

The Department’s Veterans’ Access Network (VAN) is its first point of contact for general client enquiries and interactions. VAN offices are located in a number of key locations across the country, and form part of a national work unit to provide high quality and professional client services to the veteran community.

This primarily consists of veterans and current serving members, their families and representatives of ex-service organisations.

Client Contact Officers assist members of the veteran community by answering enquiries via the telephone, face to face and electronic access channels. Officers make referrals if needed and undertake processing and system entry activities related to client needs. Information is provided in relation to a wide range of enquiries regarding eligibility for services, claims processes and how clients can access ongoing payments, health care and other eligible services.

To be successful in this rewarding role, Client Contact Officers need high levels of personal resilience to address sometimes emotional and challenging client circumstances and high workload demands.

**Duties**
- Delivering a professional telephone enquiry service and provision of information on the range of benefits and services provided by DVA
- Guiding and assisting members of the veteran community to appropriate information resources, including the DVA website and registration for online services
- Referring complex enquires to specialist sections of DVA in line with VAN procedures and escalation protocols
- Recording all telephone enquiries on a client contact database, and forwarding appropriate written correspondence where required
- Providing administrative support and assisting in the preparation of relevant resource materials as required
- Positive participation in process improvement, team planning and own professional performance development.

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Notes**

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 18 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

  • Aps 3 Client Service Officer

    2 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,632 - $75,875 + Attractive Superannuation **Duties** - Provide a direct service to clients, including the veteran community and providers to support the delivery of medical, allied health or dental treatment, home care services and community nursing. - Provide transport assistance and organise provision of rehabilitation aids and...

  • Aps 3 Client Service Officer

    6 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,632 - $75,875 + Attractive Superannuation Health Approvals and Payments, RAP and Transport Section is responsible for facilitating and coordinating access to high quality healthcare and services for veterans and their dependents, ensuring clients receive the support they require. Connecting our clients with the people and services they...

  • Aps3 Client Contact Officer

    1 month ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,632 - $75,875 + Attractive Superannuation The Department’s Veterans’ Access Network (VAN) is the Departments first point of contact for general client enquiries and interactions. VAN offices are located in all capital cities and in regional locations across the country, and form part of a national work unit to provide high quality and...

  • Aps 3 Client Service Officer

    2 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,632 - $75,875 + Attractive Superannuation **Duties** - Provide a direct service to clients, including the veteran community and providers to support the delivery of medical, allied health or dental treatment, home care services and community nursing. - Provide transport assistance and organise provision of rehabilitation aids and...

  • Aps 5 Program Officer

    6 months ago

    Greater Adelaide SA, Australia Department of Employment and Workplace Relations Full time

    APS Level 5 - Adelaide, SA; Brisbane, QLD; Canberra, ACT; Darwin, NT; Hobart, TAS; Melbourne, VIC; Perth, WA; Sydney, NSW - $87,264 - $93,294 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces -...

  • Aps 3 - Court Officer

    2 months ago

    Greater Adelaide SA, Australia Federal Court of Australia Full time

    **Position Overview** The role is part of the Court and Tribunal Services of the Federal Circuit and Family Court. This team provides high quality Court support services to Judges, their staff, and to the general public and legal practitioners. **Key Responsibilities and Duties** - Setting up the court room and clearing up each day - Swearing in of...

  • Aps 6 Departmental Officer

    6 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $97,735 - $110,982 + Attractive Superannuation Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is...

  • Finance Officers Aps 4

    3 months ago

    Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 4 - $74,882 - $81,521 - Finance (CFO) - Adelaide - SA, Brisbane - QLD, Canberra - ACT, Darwin - NT, Hobart - TAS, Melbourne - VIC, Perth - WA, Sydney - NSW - Work in a professional team with opportunities for growth and development - Be part of a dynamic, geographically dispersed team delivering high standards of service and seeking to continuously...

  • Client Services Officer

    7 months ago

    Adelaide Region SA, Australia HAYS Full time

    Potential for part-time hours negotiable **Your new company** Your new company is an accounting and financial planning firm based in the CBD seeking a permanent Client Services Officer to join their accounting team. **Your new role** Your new role as Client Services Officer will be responsible for duties not limited to: - Database management - Updating...

  • Aps 5 Information Service Officer

    7 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation Open Arms is Australia’s leading provider of mental health services for current and former Australian Defence Force (ADF) members and their families. The newly established Clinical Governance Branch in Open Arms is seeking two APS 5 Information Services Officers as part of the Information...

  • Aps 5 Administrative Officer

    6 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is...

  • Accounts Receivable

    6 months ago

    Greater Adelaide SA, Australia HAYS Full time

    Temporary Accounts Receivable / Credit Officer need to join a top accounting firm. **Your new company** Proudly independently owned and operated in South Australia for over 40 years, partnering with clients across South Australia and the Northern Territory, **Your new role** - Manage the Accounts Receivable function for a large client base with a...

  • Customer Service Officer

    6 months ago

    Greater Adelaide SA, Australia Department of Employment and Workplace Relations Full time

    APS Level 3 - Adelaide, SA - $69,863 - $72,767 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. The Unique Student Identifier (USI) is a...

  • Aps 4 - Client Service Officer

    7 months ago

    Greater Adelaide SA, Australia Federal Court of Australia Full time

    **Position Overview** The role operates within a small team of three (a Registrar, a Legal Case Manager and a Client Service Officer). That team forms part of the broader registry team. All staff are expected to be flexible and adaptable to moving across teams as required, in response to work demands, staff leave and other operational reasons. The Client...

  • Executive Assistant

    2 months ago

    Greater Adelaide SA, Australia Australian Bureau of Statistics Full time

    APS 4: $72,973 - $82,080; APS 5: $82,085 - $92,201 (plus 15.4% super) - Office locations: Adelaide, Belconnen, Brisbane, Docklands & Geelong - permanent and temporary positions; full-time or part-time hours The Australian Bureau of Statistics (ABS) is looking to recruit several **Executive Assistants** at the APS 4 and APS 5 classification levels for both...

  • Aps 6 Information Service Officer

    7 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $97,735 - $110,982 + Attractive Superannuation Open Arms is Australia’s leading provider of mental health services for current and former Australian Defence Force (ADF) members and their families. The newly established Clinical Governance Branch in Open Arms is seeking an experienced clinician to join the team as an APS 6 Clinical...

  • Aps 6 Feedback Officer

    6 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $93,976 - $106,713 + Attractive Superannuation The role requires an organised person with excellent communication skills, who has the ability to manage a caseload of feedback, including complaints, and adapt to the needs of the team. It is essential for you to have a strong commitment to client service to perform this role as you will be...

  • Aps 4 Claim Support Officer

    6 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary range: $79,764 - $85,074 + plus attractive Superannuation The Client Benefits Division (CBD) delivers products and services to give effect to defined DVA policy outcomes. The Division is responsible for case management including registration, assessments, determinations, reconsiderations and reviews, as well as operational support activities such as...

  • Aps 6 - Project Support Officer

    6 months ago

    Greater Adelaide SA, Australia Australian Government Full time

    $91,702 - $104,753 + up to 15.4% Superannuation - Adelaide - SA, Brisbane CBD - QLD, Canberra - ACT, Darwin - NT, Melbourne CBD - VIC, Sydney CBD - NSW **The Role** The Strategy and Planning Branch within the Strategy, Planning and Independent Assurance Division, Capability Acquisition Sustainment Group (CASG) are seeking APS 6s to join our teams. In light...

  • Aps 4 - Client Service Officer

    3 months ago

    Greater Adelaide SA, Australia Federal Court of Australia Full time

    **Purpose of position** This position is primarily responsible for the provision of services directly to the judiciary in specific locations and the public both locally (face to face) and/or nationally (as part of a dispersed national team). Staff working in Location Based Support will provide a pivotal role delivering local services directly to the...