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Donor Care Coordinator
3 weeks ago
**Posted**
- 11-Apr-2024**Location**
**Sector**
**Salary**
Annual
**Work Type**
Full Time
**Reference**
- Children’s charity - close to city & close to public transport
- Hybrid role, 3 days in the office
- Fixed term contract - 12 months
- Great opportunity for proactive customer service professional to join this much loved charity. Working as part of a small team you will engage with all aspects of the community including suppliers, donors and partners.
- Key Responsibilities:
- Handle queries and enquiries over the phone
- Build proactive donor relationships, ensure regular communication plan including preparation of Thank You letters.
- Ensure accurate and well maintained database - Salesforce
- Liaise with suppliers and couriers
- Process donations and receipting
- Support on ad hoc projects
- Key criteria:
- Proven track record of delivering excellent customer service
- Enthusiastic relationship builder
- Charity industry experience desirable though not essential
- CRM skills essential - Salesforce highly regarded
- Able to commit to a 12 month fixed term contract
- Excellent organisation, time management and attention to detail
- Willing to take on new tasks and challenges as they arise
- Great cause Great place to work Flexible hours Wonderful team
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