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Donor Care Coordinator
1 week ago
Posted
- 11Apr2024
Location
Sector
Salary
Annual
Work Type
Full Time
Reference
- Children's charity close to city & close to public transport
- Hybrid role, 3 days in the office
- Fixed term contract 12 months
- Great opportunity for proactive customer service professional to join this much loved charity. Working as part of a small team you will engage with all aspects of the community including suppliers, donors and partners.
- Key Responsibilities:
- Handle queries and enquiries over the phone
- Build proactive donor relationships, ensure regular communication plan including preparation of Thank You letters.
- Ensure accurate and well maintained database
- Salesforce
- Liaise with suppliers and couriers
- Process donations and receipting
- Support on ad hoc projects
- Key criteria:
- Proven track record of delivering excellent customer service
- Enthusiastic relationship builder
- Charity industry experience desirable though not essential
CRM skills essential
- Salesforce
- Able to commit to a 12 month fixed term contract
- Excellent organisation, time management and attention to detail
- Willing to take on new tasks and challenges as they arise
- Great cause Great place to work Flexible hours Wonderful team
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