Donor Care Representative
1 week ago
- Fulltime | 6month contract hybrid working options available
- Connect and create meaningful work within a leading charity
Donor Care Representative - 6 month contract
- Sydney CBD location multiple transport options
- Fulltime | 6month contract hybrid working options available
- Notforprofit salary packaging, connect and create meaningful work within a leading charity
About the organisation:
***Australia for UNHCR enables Australians to contribute to global humanitarian relief work. UNHCR is often first in and last out during emergencies, providing crucial life-saving assistance and care to the people who need it.
Support comes in many different forms, such as donations to our emergency appeals, regular giving, community fundraising events, major gifts, and corporate partnerships.
Role Summary and Responsibilities:
***Reporting to the Senior Donor Care Representative, the Donor Care Representative will work within the Donor Care team to achieve fundraising targets by providing a positive donor experience and processing donations and updating records inthe donor database.
In this exciting role, you will focus on data processing in the CRM (Raiser's Edge), including single gift and recurring donations, banking and issuing donation receipts.
- Be the first point of contact for data entry including batching offline donations, issuing tax receipts and updating change of details enquiries
- Update donor records and enter all interactions onto the CRM database
- Provide exceptional resolution skills whilst responding to enquiries from donors
- Process donations and manage complaints and refunds
- Provide excellent customer service to donors, and other external stakeholders as needed
Essential criteria:
***
You will be proactive, positive, and have a flair for high volume data entry.
- Experience with Raiser's Edge database or a similar platform including Microsoft Dynamics, Salesforce or ThankQ
- Excellent customer service and relationshipbuilding capabilities
- A positive, energetic, and empathetic nature
- Firstclass written and verbal communication skills
- The ability to work as part of a closeknit team, with the skills to work autonomously when needed
- Excellent multitasking, time management and organisational skills, without losing accuracy and attention to detail
- Ability to complete tasks within set KPIs
- Be proficient in Microsoft Office suite (Word, Excel, Outlook)
Benefits:
- Be a part of one of the world's leading humanitarian aid agencies
- Sydney CBD location with a hybrid work policy
- Generous salary packaging benefits available
- Be part of a friendly and supportive team
-
Donor Care Representative
1 week ago
Sydney, New South Wales, Australia Beaumont People Full timeDonor Care Representative Full-time permanent role | Sydney CBD based | Hybrid work environment on offer. Work with a passionate team, supportive manager | Fantastic training program on offer. Many benefits on offer; recently redesigned L&D program, additional gifted leave and NFP tax benefit. About our client Australia for UNHCR raises funds to support...
-
Donor Care Representative
1 week ago
Sydney, New South Wales, Australia Beaumont People Full timeAre you passionate about making a difference and contributing to a cause that matters? Join one of our fabulous charity clients as a Donor Support Specialist for the next 4 months and become a vital part of their dynamic CBD-based organization dedicated to positive change. CBD location 4m contract Competitive hourly rate The chance to work with an...
-
Donor Database Representative
1 week ago
Sydney, New South Wales, Australia Beaumont People Full timeSydney CBD location - multiple transport options Fulltime | 12month contract hybrid working options available Connect and create meaningful work within a leading charityDonor Database Representative - 12 month contract Sydney CBD location multiple transport options Fulltime | 12month contract hybrid working options available Notforprofit salary packaging,...
-
Donor Database Representative
1 week ago
Sydney, New South Wales, Australia Beaumont People Full timeDonor Database Representative – 12-month contractSydney CBD based | Hybrid work environment on offer. Full-time, max. term 12-month contract. Not-for-profit salary packaging, connect and create meaningful work within a leading charity. About the organisation: Australia for UNHCR enables Australians to contribute to global humanitarian relief work. UNHCR...
-
Donor Care Coordinator
1 week ago
Sydney, New South Wales, Australia 4C Recruitment Full timePosted 11Apr2024LocationSectorSalaryAnnualWork TypeFull TimeReference Children's charity close to city & close to public transport Hybrid role, 3 days in the office Fixed term contract 12 months Great opportunity for proactive customer service professional to join this much loved charity. Working as part of a small team you will engage with all aspects of...
-
Donor Centre Manager
1 week ago
Sydney, New South Wales, Australia Australian Red Cross Lifeblood Full timeLead a great team to deliver exceptional service to our DonorsPerm full-time opportunity - 76 hours a fortnightSalary $119,940 base + super + option to salary package up to $15,900Location - York Street Donor Centre, Sydney, NSWDiscover life-giving possibilitiesLifeblood is more than just a job or a career, it's an opportunity to be part of something that...
-
Consumer Representative Fia Code Authority
1 week ago
Sydney, New South Wales, Australia Fundraising Institute Australia Full timeAbout the roleFundraising Institute AustraliaFundraising Institute Australia (FIA) is seeking to appoint a new consumer representative to the FIA Code Authority. FIA is the peak industry body for professional charitable fundraising in Australia. We are the leading provider of fundraising education and training in Australia, and we champion and facilitate...
-
Administration Assistant
1 week ago
Sydney, New South Wales, Australia Talent Connect Australia Full timePermanent or Temp - Permanent opportunity North Sydney Location Fundraising / Donor Relations A dynamic and supportive working environment. Opportunities for professional development and growth. The chance to make a real difference in the lives of those impacted by the mission of the organisation.Seeking a highly motivated and customer-focused individual to...
-
Customer Care Representative
1 week ago
Sydney, New South Wales, Australia DKSH Australia Pty. Ltd. Full timeDKSH Consumer Goods (Lifestyle & Household) is a leader in the marketing and distribution of consumer durables in Australia and New Zealand. Our focus is on homewares; primarily kitchenware, cookware, knives, tabletop, drinkware, bakeware, kitchen gadgets, serving-ware, storage, cleaning, giftware, and premium small electrical appliances.We represent a...
-
Client Care Representative
1 week ago
Sydney, New South Wales, Australia Sonova Full timeWho we areIn a life without sound, our work provides meaning.As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics...
-
Sales Representative
1 week ago
Sydney, New South Wales, Australia BiomeBank Full timeAbout BiomeBankBiomeBank is a leading microbial therapeutics company providing the world's first approved donor derived microbial therapeutic product. In addition, BiomeBank is pioneering the development of defined microbial therapies. With a TGA accredited GMP production facility and research and development laboratory established in Thebarton, South...
-
Head Of Philanthropy And Partnerships
1 week ago
Sydney, New South Wales, Australia ClearCompany Full timeFantastic leadership opportunity for a strategic fundraiser to join Australia for UNHCR.Head of Philanthropy and Partnerships Fantastic career opportunity for a strategic fundraiser to lead the development of a fundraising program and team across philanthropy, corporate partnerships, and bequests to make a significant impact on the lives of our world's...
-
Supporter Care Coordinator
1 week ago
Sydney, New South Wales, Australia UN Women Australia Full timeAbout the roleReporting to the Finance and Operations Manager, you will be instrumental in providing timely and high-quality service and care to all supporters of UN Women Australia, particularly individual donors, and will act as the first point of contact for all donor and supporter queries, as well as enquiries from the general public. This also includes...
-
Customer Care Representative
1 week ago
Sydney, New South Wales, Australia Dover Corporation Full timeSelect how often (in days) to receive an alert:Customer Care RepresentativeLocation:Sydney, AUMarkem-Imaje is a trusted global manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje provides fully integrated...
-
Philanthropy Coordinator
1 week ago
Sydney, New South Wales, Australia School for Life Foundation Full timeAbout the roleThe Philanthropy Coordinator will bring passion, drive and a genuine "can-do" attitude with exceptional interpersonal and organisational skills.You'll be expected to coordinate the individual and corporate relationships from end-to-end, from identifying new supporters and taking them on the supporter journey, to coordinating major donor events...
-
Retention and Development Coordinator
1 week ago
Sydney, New South Wales, Australia Beaumont People Full timeDirect Marketing Coordinator Surry hills location close to transit options Full time maternity leave contract with the possibility of permanency Join a closeknit team with significant fundraising growth over the recent yearsAbout the RoleThis is an exciting opportunity to join and contribute to a team with a significantly high achieving revenue portfolio....
-
Customer Service Administrator
1 week ago
Sydney, New South Wales, Australia Beaumont People Full timeCustomer Service Administrator Fulltime permanent role, Sydney CBD office NFP salary packaging and hybrid work environment some of many benefits on offerAbout the role:As a Customer Service Administrator, you will work as part of a friendly, and passionate team for a highly regarded charity - providing excellence in every interaction with donors.Your team is...
-
Customer Care Representative
1 week ago
Sydney, New South Wales, Australia HILTI Full timeWhat's the role?:We currently have an exciting opportunity to join our Customer Care team based at our Corporate Office in Rhodes, Sydney This is a permanent, 12-month fixed term contract position - ideal for someone who's looking to gain a step into a Corporate Environment.Reporting to the Customer Care Team Leader, your new role as a Customer Care...
-
Primary Care Account Representative
1 week ago
Sydney, New South Wales, Australia AstraZeneca Full timeAre you motivated by delivering exceptional patient outcomes? Do you want to be a part of a high performing team? Do you have experience and knowledge of the Sydney healthcare market? This is a phenomenal opportunity to join our dynamic and driven NSW Sales team. About AstraZeneca At AstraZeneca, we're not afraid to do things differently. We're...
-
Facility Manager or Care Manager
1 week ago
Sydney, New South Wales, Australia Provectus Care Full timeAbout Beresford Hall:Beresford Hall is a 146 place, extra service residential aged care facility located in Rose Bay in Sydney. Beresford Hall aims to promote, foster and maintain the highest possible level of care, service and accommodation in a luxurious environment. Our vision is for Beresford Hall to be of the highest quality care with innovative...