Home Lending Specialist

2 months ago

Melbourne Western Suburbs, Australia Commonwealth Bank Full time

**You are experienced in Lending with a passion for Business Development & Customer Service**
- **We are experts in supporting customers in one of the most important financial decisions they will make**

**This is a Full Time role from Monday to Friday but occasional Saturday shifts may be required from 9.45am - 2.15pm**

**See yourself in our team**

Our Home Lending Specialists are the type of people who thrive on creating long-lasting relationships. They know how to ask the right questions to deliver appropriate lending solutions and build trust, confidence, and advocacy in every interaction.

**Do work that matters**

Whether a customer is buying their first or second home, investing in a property, refinancing, building, or renovating; you will be there to deliver the right solutions at the right time and trusted to make the experience great for them.

**More specifically you will**:

- Provide support and advice to customers to help them achieve their home buying dreams
- Make relevant suggestions to your customers based on the home buying goals they have set
- Provide exceptional service to customers, building trust, confidence, and advocacy to help them secure and enhance their financial goals
- Build your personal brand and network in the local community to enhance your credibility
- Develop your business by building and maintaining internal and external referral sources, and seeking external referrals from existing customers
- Contact home buying customers to build rapport, determine their needs and goals, and invite them into the branch for an appointment
- Attend regular coaching sessions to develop your lending knowledge and skills, and coaching your branch colleagues on best practice
- Research the broader market, and economic and industry changes affecting customers and the Group
- Use tools to capture customer feedback, and taking action to correct any service breaks and drive improvement

**We're interested in hearing from people who have**:

- Experience in a similar home lending role from within a bank or mortgage broker environment
- Demonstrated business development success
- A well-developed knowledge of home lending products and the current responsible lending legislation

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 10/11/2024

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