Sales Performance Analyst

4 months ago

Melbourne, Australia Amplifon Group Full time

We are the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents.In Australia we serve our customers through over 400 clinics. We offer exclusive, all-around, highly customised hearing care solutions and services, guiding our customers through their journey to rediscover all the emotions of sound.We attract, develop, and empower the most talented people to
**make more possible** and demonstrate our values every day.
**About the Role**The Retail Excellence team ensures full control of relevant business and in store KPIs to drive sales and productivity, successfully hitting company targets and guaranteed continuous funnel improvements through the best in-store customer experience and an effective operating model.The Sales Performance Specialist will partner with the Sales Performance Manager and key stakeholders within the company, and will be part of a dynamic and motivated team.

**Key Accountabilities and Responsibilities**
- Conduct in-depth research on performance and deliver data insights to main business stakeholders.
- Monitor average length of each funnel segment, setting targets, verifying achievement, and defining action plans if required.
- Sustain and enhance the existing tools and dashboards used for analysis and reporting.
- Build ad hoc reports and analysis based on requests from business teams.
- Work along with IT, Logistics, and other functions to reduce unproductive times boosting productivity of our retail structure.
- Regularly improve KPIs and best practices with a great focus on routines of our Retail structure.
- Guarantee the best in store customer experience, acting as the connection point between Marketing and the Field organisation.
- Support the Manager in the design, launch and implementation of all projects related to in-store excellence.

**About You**
- Master's or Bachelor's degree in Engineering, Statistics or Business
- 2-3 years experience in a similar role
- Understanding of complex structures of data and strong inclination of data analysis combined with business impacts
- Project management experience especially in Sales and Marketing within an International contexts
- Experience in industries where performance maximisation is priority
- Ability to work in cross - functional and international teams
- Excellent written and verbal communication skills
- Ability to manage and prioritise competing demands with a customer-focused and outcomes-cantered approach
- Adaptable to a dynamic environment with rapidly changing priorities
- High proficiency using MS Office Suite
- Excellent knowledge of Office package, with advanced expertise in Excel (pivot, statistics formulas) and PowerPoint to assemble presentations
- Knowledge of Power B.I., in addition SQL knowledge will be considered as a plus

**What's on Offer**
- Attractive remuneration package
- Amplifon training, career, and learning development opportunities
- A day off to celebrate your Birthday
- Yearly flu vaccinations
- Free access to our Employee Assistance Program
- Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends
- Discounted Private Health Insurance and other benefits and products (BMW, Apple, Endota Spa, Australian Unity, Bupa, Medibank, and many more
- Employee referral bonus when you introduce your friends and family to Amplifon
- An opportunity to join a global market leader, and a fun, vibrant, and highly experienced team

**APPLY NOW**...we would love to hear from youAs an employer who embraces Equal Opportunity and promotes diversity, we encourage persons of all ages and backgrounds, including Indigenous Australians, to apply

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