Claims Call Centre Trainee

2 weeks ago


Perth Central Business District, Australia Paxus Australia Pty Ltd Full time

Posted 10 January 2023
- SalaryPaxus pays weekly
- LocationPerth CBD
- Job type Contract
- DisciplineIT General
- ReferenceBBBH259752_1673323075

**Job description**:

- Entry level role with full training provided
- Initial 12-month contract with possibility to transition to permanency
- Great CBD location with easy access to parking
- Fulltime Monday to Friday Onsite Position

In partnership with our leading government client, Paxus are currently seeking multiple Claims Call Centre Trainees.

**About the Role**:
This role requires strong verbal and written skills to communicate with internal and external stakeholders. You will be answering inbound phone calls and providing information on complex healthcare claims as well as processing, chasing up, and managing documents and referral letters.

**Key Responsibilities**:

- Provide advice and interpretation, including in writing, on aspects of legislation to colleagues, senior managers and clients.
- Liaise with staff, clients, and outside organisations to reach timely and correct determinations on claims.
- Undertake tasks and projects to enhance the quality and consistency of service to clients and operational efficiency.

**Duties**:

- Provide advice and interpretation, including in writing, on aspects of legislation to colleagues, senior managers and clients.
- Undertake claims investigations and determinations.
- Liaise with staff, clients, and outside organisations to reach timely and correct determinations on claims.
- Undertake tasks and projects to enhance the quality and consistency of service to clients and operational efficiency.

**Desirable experience/skills**
- Strong IT skills - especially with Microsoft and Outlook programs
- Prior customer service experience highly desired
- Attention to detail
- Able to learn quickly
- Able to understand and interpret policy and legislation
- Strong multi tasking

**Benefits**
- Training provided onsite
- Opportunity for permanency
- Located in the CBD, easy to commute via public transport

**Australian Citizenship is required**
- To be considered for this role or for more information about this and other opportunities please contact _**_Genna Cartwright_**_ on _**_6151 9219 _**_and quote reference #_**_259752._


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