Member Services Consultant

1 month ago


Sydney Central Business District, Australia HCF Full time

**About rt health**

There aren't many organisations in Australia that can lay claim to such a long history or to being Australia's first registered health fund, but we can. rt health is a not for profit organisation that provides health cover to transport and energy industry employees and continues to grow today to ensure we provide simple health insurance solutions and great value to our members.

**About the role**

rt health is looking for Member Services Consultants to join our Member Care team. The purpose of the role is to be the first point of contact for all members and other stakeholders when they contact the Fund.

Some of the daily duties and responsibilities include:

- To assist current and potential members in all forms of member communication
- Liaise with other team members to ensure member inquiries are resolved at first point of contact or within one business day
- Deal with correspondence in a timely and accurate manner
- Provide a high level of professional customer service
- Undertake training, development and multi-skilling as required
- Ensure knowledge is maintained in all aspects of health insurance legislation to ensure compliance with the industry “code of conduct”
- Develop and maintain comprehensive knowledge of the fund’s products, operations, services, rules and benefits

**Requirements**:

- Previous experience in a call centre environment
- Exemplary customer service skills
- Well-developed written and verbal communication skills
- Ability and willingness to learn the products, operations, rules and benefits
- Problem solving skills

These roles are on a full-time basis Monday - Friday and hours will be range between 8:30am-5:30pm. This role will be located at HCF house in Sydney CBD.

**What's next?**

In return, we offer a good work/life balance, a range of benefits such as discounted health insurance and a friendly, fast-paced working environment.



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