Claims Service Consultant Level 1

4 weeks ago

Perth, Australia Allianz Australia Full time

**Claims Service Consultant | Perth**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**You'll be responsible for**- Providing superior customer service to claimants in a timely manner- Managing a portfolio of claims and ensuring all parties are informed through-out the process- Managing inbound and outbound calls, while adopting a one touch approach to drive claims momentum through to closure- Maintaining positive working relationships with external and internal stakeholders via managing expectations and aiming to provide best possible outcomes for your customers- Understanding and adhering to all relevant policies and procedures to mitigate risks and compliance issues

To be successful in this role, you’ll be required to have flexibility to work a rotating roster Monday to Friday 8:00 am - 5:30 pm. We will also work occasional Public Holidays which will be paid as overtime

**About you**- Prior Contact Centre experience is highly desirable- Solid customer service experience, ideally within a complaints or case management environment- The ability to multi-task and work in a fast-paced environment- A high attention to detail and pride in your work and accuracy- The confidence to learn, access and utilise a variety of systems and software- A team player attitude, which supports and respects others- Prior Contact Centre experience is desirable, but not essential

**What's on offer**- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite**

**Job Level**:
Entry Level

**Location**:

- Perth, WA, AU, 6000**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
35936

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