Customer Service Coordinator Retention Ndis Support
1 week ago
Permanent full time position - Located in Sydney
- Ongoing professional development and career opportunities
- Create meaningful relationships within the industry
**About the role**
We are currently seeking a Customer Experience Coordinator to join our team to play a critical role in providing personalised coaching and mentoring for our care workers, so they can uplift their skills and knowledge as disability support professionals. You will support multiple customers across our business, ensuring participants are enabled to maximise choice and control, and employees are actively supporting services to be safe and compliant.
Responsibilities will include:
- Leading a team to provide advice and supervision
- Facilitate and manage a partnership approach with families and supporters
- Assist with documenting, reporting, explaining NDIS funding support information
- Assist participates with aspects of their NDIS support
- Understand risk management and WH&S protocols and needs
- Manage, monitor, and report on incidents and complaints
- Participate and share the responsibility of an on-call roster
**About you**
To be successful in the role you will have leadership experience within the delivery of services to the disability sector. You will also have a passion and drive to use your leadership capability to make an impact in the sector.
You will possess the following:
- Experience in a leadership position with NDIS knowledge and experience
- Cert IV or above in Social & Community Services or relevant experience
- Current unrestricted Australian Drivers Licence
- Established influencing and negotiation skills
- Ability to think creatively and use initiative
- Being flexible, adaptable and willingness to support participants
- Exceptional customer service skills
- First aid certificate and NDIS workers screening check
**Who we are**
NNA Direct Support Service was created to help Australians living with disabilities, their families, and carers. As part of Network Nursing Agency (NNA), we offer in-home supports to NDIS participants and caregivers through our large network of support workers and nurses,
Our in-home support services are currently available to people and families across New South Wales, Victoria, South Australia, and Queensland.
**What we offer**
- Competitive remuneration package
- Work with a team where your contribution is truly valued
- A friendly and positive work environment
- Genuine work/life balance
**How to apply**
If you have the skills, experience, and drive to be successful in the position we encourage you to upload your resume along with a covering letter detailing your suitability.
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