Customer Service and Retentions

3 days ago


Sydney, Australia Mayday Recruitment Full time

Fun vibrant team, with a very social culture where success is celebrated
- Permanent role full time role
- Salary - $6,350 + Super + 9.5% shift loading

MAYDAY is delighted to be recruiting for a Customer Service Consultant / Retentions for a large Australian health insurer, currently going through a period of growth. This is a fantastic opportunity for people with passion for helping others to provide an outstanding level of customer service. If you are looking to kick start your career within insurance or just looking for a change, this is the perfect opportunity.

**What’s in it for you?**
- Extensive training, and continued ongoing support
- Annual salary - $63,340 + Super + 9.5% shift loading
- Permanent - Full time role
- Start date - 20th February
- Hybrid role of 3 days in the office and 2 days WFH
- Lots of opportunity for progression and development
- Work for a fantastic, well-known Australian brand that truly values its people
- Be part of a vibrant, social and friendly team
- Monday - Friday 8.30am - 5pm
- No two days are the same - very varied role
- Your outstanding customer service will be recognised and celebrated

**What will you be doing?**
- Handle all member enquiries efficiently, and in a professional manner
- Provide accurate information in regards to all policies
- Try and retain members and handle member issues with empathy
- Receive inbound calls from both members and non-members regarding policies
- Providing a consultative approach on products and services
- Provide exceptional customer service ensuring everyone you speak to feels valued
- Liaising with health professionals regarding insurance policies

***

**What experience you will require?**
- Ability to show empathy and remain calm under pressure
- Excellent phone manner, and communication skills
- Previous experience in working in a KPI driven environment
- Previous customer service experience



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