Customer Experience Consultant
2 weeks ago
**Permanent Full-time Role**:
- **Based in Manly Vale**:
- **Super friendly team**
Our clients are an ambitious team that is changing the way people think about achieving a beautiful smile. They offer an affordable alternative to the traditional orthodontist route. With 80+ new orders a day they are on a steep growth path and have the opportunity for a dynamic, energetic sales consultant. There is no cold calling with this role, people are jumping at the opportunity.
As a Sales Support Consultant your mission will be to commit to the practice of delivering awesomeness and making people smile. You will help customers through their smile journey, so its important to know our client's product inside and out and be able to answer questions about clear aligners, orthodontics, and how they can help align their teeth (and of course, the reasons why in some cases, they can’t).
**Daily responsibilities**
- Calling customers to progress their orders
- Helping customer finalise finance
- Liaise with suppliers and chase up orders
- Liaise with the USA customer service team when required
- Track customer journeys and be the point of contact when required.
**Experience/Skills needed**:
- Strong verbal and written skills.
- Solutions-oriented, success-driven, approachable, and compassionate.
- Calm under pressure.
- A strategic problem solver who stays focused.
- An expert at navigating difficult conversations.
- 1+ years of customer care or customer service experience. Health care experience is a plus, but not required.
- Familiarity with Shopify, Starshipit and Salesforce an advantage.
- Exceptional communication and interpersonal skills and a dedication to putting team first.
**The Perks**:
- Great Salary
- Commission on sales
- Friendly team
- Opportunity to be a part of this exciting brand who are No.1 in the USA.
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