Customer Care Consultant

6 months ago

Canning Vale, Australia Blackwoods Full time

Join an iconic Wesfarmers business, leaders in industrial & safety supplies
- Great employee benefits with ongoing training & career development
- Max term positions with the potential of extension or permanency

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

**YOUR OPPORTUNITY**

Due to exciting growth in the business, we are looking for multiple enthusiastic** Customer Care Consultants** to join our customer service team based in** Canning Vale WA** to provide an exceptional level of service to our growing customer base.

The purpose of this role is to embrace the Blackwoods values and behaviours and engage in effective communication with all customers and offering achievable and sustainable solutions to their needs.

Your key responsibilities include, but not limited to:

- You will be empowered to interrogate issues and escalations and be relentless in your pursuit to reach an outcome quickly
- There is a degree of administration related tasks and these should be actioned effectively and according to business processes
- You will be eager to learn and understanding the commercial relationships our Mega Mining customers bring to Blackwoods and be pro-active in ensuring you keep yourself up to date with all processes, procedures and updates

To be successful, you will have:

- Ability to work Monday to Friday, between the hours 7am and 7pm
- Previous experience providing an exceptional level of customer service
- Proven ability to work in a fast-paced customer service environment and able to manage conflicting priorities
- High attention to detail coupled with demonstrated problem solving and investigation skills
- Clear written and verbal communication skills are essential

**CULTURE & BENEFITS**

A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive salaries and incentives
- A range of diversity and well-being initiatives
- Team events, celebrations and development opportunities
- Team member discounts on Wesfarmers products
- Discounted offers from over 300 corporate partners

**NEXT STEPS**

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