Customer Service Manager/ Team Leader/ Coordinator
6 months ago
**The Company**
With a proud and long history in Melbourne’s Western Suburbs, Luus Industries is a privately owned manufacturer of commercial cooking appliances with a reputation for quality, functionality and reliability.
Luus offers an environment where people are well supported to develop their skills, enjoy their work and thrive around core values of “People matter most, Think long-term, Ask Why, Lean, and Keep learning”.
**The Role**
As the Customer Service Manager/ Team Leader/Coordinator (depending on experience), you will be providing comprehensive Management & Support to our existing Service Department and customers, with your exceptional skills in customer service, communication, and time management.
As a Service Manager, your job responsibilities will include, but not limited to:
- Taking ownership of the Service Department - Managing Time, Cost Quality
- Leading a team of 3-4 team members and overseeing the day-to-day operation.
- Recruit, Train, Review, Retain staff
- Management Reporting: Collate, analyse and present findings to management.
- Overseeing the coordination of service bookings using our national network of service agents
- Overseeing the processing of spare parts orders
- Negotiation of rates and terms and conditions with our vendors ( service agents)
- Resolving escalated issues from customers, technicians, internal staff
- Liaising with other departments to resolve issues ( sales, engineering, accounts, production)
- Providing technical assistance/advice to customers and technicians
- Process and system improvements
As a Service Coordinator/Team Leader, your job responsibilities will include, but not limited to:
- Familiarising and learning about all Luus products and services on offer
- Providing technical assistance/advice to customers and technicians
- Process spare parts orders
- Coordinating service bookings for Customers using our national network of service agents
**Who you are**
- As a Manager, you would have 2-3 years managing a team of 3-4 staff and all of the below
- As a Coordinator/Team leader you have previous experience in office administration, customer service and or a technical supporting role and all the below
- You enjoy helping customers and your colleagues
- You have exceptional verbal and written communication skill
- You are highly organised with a love for attention to detail
- You are competent in using Microsoft Office Word and Excel, ERP systems - M1
- You are self motivated, positive and have a can do attitude
- You are a committed individual, who strives for excellence
- You have a continuous improvement mindset
Please note, introductions via agency will not be accepted.
We are an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Pay: $60,000.00 - $90,000.00 per year
Schedule:
- 8 hour shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Do you have experience Managing a Customer Service Team or Department?
Work Authorisation:
- Australia (preferred)
Work Location: In person
-
Customer Service/ Service Coordinator
7 months ago
Sunshine West, Australia Luus Industries Pty Ltd Full time**The Company** With a proud and long history in Melbourne’s Western Suburbs, Luus Industries is a privately owned manufacturer of commercial cooking appliances with a reputation for quality, functionality and reliability. Luus offers an environment where people are well supported to develop their skills, enjoy their work and thrive around core values of...
-
Customer Service Coordinator
4 months ago
Sunshine West, Australia Luus Industries Pty Ltd Full time**The Company** With a proud and long history in Melbourne’s Western Suburbs, Luus Industries is a privately owned manufacturer of commercial cooking appliances with a reputation for quality, functionality and reliability. Luus offers an environment where people are well supported to develop their skills, enjoy their work and thrive around core values of...
-
Customer Service Coordinator
2 days ago
Sunshine, Australia William Adams Full timeWilliam Adams Cat Rental StoreTM operation began business in Victoria and Tasmania in 2000. We rent Caterpillar products to the construction, mining, quarrying, agricultural, and marine markets. We have developed our successful business on the back of quality equipment, convenient locations and a solution based capability second to none. We are now on the...
-
Support Coordination
7 months ago
West Perth, Australia McMillan Shakespeare Full timePlan Partners is a business formed to help people living with a disability to bring their NDIS plans to life. We are leading provider of plan management and support services, and our purpose is to enable people living with disability to live the life they want. We are making a difference by taking care of the administration of their NDIS plans, providing...
-
Customer Service
4 months ago
West Footscray, Australia NEXTDC Full time**Company Description** At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. NEXTDC is an exciting ASX 100-listed technology company,...
-
Scheduling Team Leader
7 months ago
West Perth, Australia The myHomecare Group Full timeWe are seeking an experienced Scheduling Team Leader who will coordinate the effective operation and supervision of the myHomecare’s Western Australian scheduling team. You will be responsible for providing a high-quality, customer-focused approach to services and ensuring quality administration for the effective functioning of myHomecare's scheduling...
-
Logistics Team Leader
10 hours ago
Sunshine, Australia Trades Workforce Solutions Full timeTrades Workforce Solutions specialises in providing Quality Trades People to the Australian Manufacturing and Logistics sectors. We take pride in being an employer of choice, managed by Trades People who understand where your skills suit best. We are now seeking for immediate start, an experienced Logistics Team Leader. This position, based in Derrimut...
-
Customer Service Team Member
4 weeks ago
Sunshine, Australia Opal HealthCare Full timeAbout the RoleThis is a full-time Customer Support position based at BlueCross Western Gardens in Sunshine, VIC.We are seeking an experienced professional to join our team as a Sales and Marketing Coordinator. The successful candidate will be responsible for ensuring the sales and admissions process runs smoothly, conducting tours, and proactively managing...
-
Team Leader
2 months ago
Sunshine, Australia Royal Rehab Private Ryde Full timePublished November 12, 2024 Location Sunshine, Melbourne, Australia Category Default Job Type Casual Cross-program leadership opportunity. Experienced senior leadership team to guide & support. Fantastic benefits and genuine career progression opportunities. 5 extra days leave each financial year for permanent staff! Increase your take home pay with up to...
-
Customer Service Coordinator
6 months ago
West Perth, Australia Resources Unity Full time**Company Overview**: Resources Unity is equipment, spares and wear parts distribution business with proprietary technologies and generic while comprehensive product range that covers most product lines that service resource sector. Our entity in West Perth primarily services mining industry. At Resources Unity, we prioritize a people-centric development...
-
Wholesale Customer Service Coordinator
6 months ago
West Melbourne, Australia Jivaro Full timeA fantastic and fun work culture! - Hybrid working arrangements - Generous staff allowance and family & friends discount! Our client is a wholesale and retail business specialising in sports licensed apparel. We are searching for an experienced Wholesale Customer Service Coordinator to drive the success of their customer relationships. With your experience...
-
Team Leader Desktop Home Assessing
6 months ago
Sunshine, Australia Auto & General Insurance Full time**About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** The...
-
Environmental Services Team Leader
3 months ago
Sunshine Coast, Australia Ramsay Health Care Full time**Environmental Services Team Leader** **Sunshine Coast University Private Hospital** A fantastic, permanent full-time opportunity for a driven and adaptive professional to play a pivotal role in supporting our Environmental Services Team. Our Environmental Services Department is searching for someone to be hands on, supporting our team of 30 staff and to...
-
Sales and Customer Service Leader
4 weeks ago
West Beach, Australia Nike Full timeBecome a Part of the NIKE TeamNIKE, Inc. is more than just a sportswear brand; it's a platform that empowers individuals to reach their full potential.We're looking for a talented Sales and Customer Service Leader who can drive results in our retail teams. As a key member of our team, you'll have the opportunity to grow with us, learn from experienced...
-
Customer Success Team Leader
2 days ago
West End, Australia SilverChef Full time**Introduction**: - Contribute to our Vision to be #1 in Customer Service - We’re not your average contact centre! - Grow and lead a team of committed Customer Success Consultants A fantastic opportunity to join a purpose led organisation at a time of growth. Motivating and coaching a committed team to achieve outstanding results. What you’ll be...
-
Service Coordinator
4 months ago
Sunshine, Australia InLife Independent Living Full timeFocus on training and career progression - Base + Super + Salary packaging - Hybrid role - lead a team and support clients on shifts Ready for the next step in your career in disability, but don't want to give up time with clients? We have got the job for you. Our Coordinator/Team Leaders are dedicated to leading and energising teams to provide great...
-
Team Leader
7 months ago
Sunshine Coast, Australia Coles Supermarkets Full timeFrom small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. ***: **About the role**: Reporting to the...
-
Team Leader
3 months ago
Sunshine, Australia Royal Rehab Private Ryde Full timePublished September 24, 2024 Location Sunshine, Victoria, Australia, Australia Category Default Job Type Full-time **Salary Packaging**: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!) **Benefits**: Fitness Passport & HCF Private Health Insurance discounts **Extra Leave**: 4 weeks annual leave +...
-
Team Leader
3 months ago
West Gosford, Australia Anaconda Full time**Job no**: 511394 **Work type**: Full time **Location**: NSW - Regional **Categories**: Dept Manager / Team Leader / Assistant Store Mgr Join Anaconda's rapid growth as an in-store leader at our **West Gosford** Store! - Be the face of Anaconda as a passionate leader - Generous salary package + quarterly profit share + super - Fantastic team culture and...
-
Hospitality Team Leader
5 days ago
Sunshine Coast, Australia Churches of Christ Full time**Hospitality Team Leader** **Churches of Christ, Little Mountain Aged Care Service, Sunshine Coast** **Permanent, Full-time Opportunity** **Imagine a career with Churches of Christ** - Established in 1930, We are one of Australia's largest and most diverse not-for-profit organisations. Active in the areas of children, youth and family services; community...