Inbound Customer Service Consultant
3 weeks ago
Start on Thursday, 13th July 2023. Confirmation of successful offer on or before 5th July 2023
- Work from Home after the 4 week training period
- Rotating Roster: Monday to Friday, 7:00am to 7:00pm. No Weekend Work
**About the Work from Home Role**
We are currently recruiting multiple Inbound Customer Service Consultant roles to be part of a campaign for one of Australia's largest freight and logistics companies. In this role you will provide high levels of customer service to customers calling to book couriers and to enquire about their parcel deliveries, cards left and track and trace. The aim of the centre is to provide excellence in customer service and to assist customers and help problem solve with any issues they may be experiencing.
**Details you need to know**:
- Start on Thursday, 13th July 2023 - You will have confirmation of your offer on or before the 5th July 2023
- Work From Home after the initial 4 week training in our Melbourne CBD office
13 days of classroom style training and 7 days on the job style training
- Rotating Roster: Monday to Friday, 7:00am to 7:00pm
- **Casual Contract**: $29.40 per hour plus super. 35 paid hours most weeks
Training Rate: $28.46 per hour + super
Please Note - The hourly rate will increase in line with the release of the official rates by the Fair Work Commission and will be applicable from 14th July 2023
**About You**
- Customer Service experience from within hospitality, retail or call centre
- Experience in administration or warehousing or customer service experience highly regarded
- Passionate about providing an outstanding customer experience
- Active listening skills with the ability to empathise
- Sound judgement and decision making skills
- Outstanding verbal & written communication skills
- Strong resilience and ability to work under pressure
- Ability to handle difficult calls
- High attention to detail and data accuracy skills
On occasion you may be required to attend office due to various circumstances (additional training, team meetings, special events).
**What you’ll Get in Return**
- Opportunity to start your career in freight & logistics completely from the comfort of your own home
- Opportunity to develop a career with a global organisation. Opportunity pathways can include:
- Leadership (Team Leaders & Operation Managers)
- Human Resources (HR, Recruit, Payroll)
- Training & Development
- IT Helpdesk
- Subject Matter Experts
- Workforce Planning and Real Time Analytics + much more
- Exciting Reward & Recognition program that run fun activities and awards
- Our own Social Club + much more
**Who we are at Startek**
Startek is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Present in 13 countries, Startek has more than 43,000 CX experts servicing clients across a range of industries, including Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.
**#sponsor
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