Customer Service Specialist
6 days ago
**At ahm, we think work should work with you.**
Because let’s face it, life’s too short for a job you dread. Work means different things to different people.
We’re all about making real, meaningful change. Our mission? Simple. To improve the health and wellbeing of Australians, starting with our team. We’re constantly shaking things up to make work better for everyone.
**Join Our Team as a Customer Specialist at ahm**
Kickstart your career with ahm, where customer obsession meets every day adventure Join a team that is passionate about our people, our members, and dedicated to delivering exceptional service At ahm, our members feel valued, because their backed in moments that matter by helpful humans.
We’re looking for individuals to join us as Customer Specialists as part of our Customer Hub - people who thrive on problem solving and enjoy tackling diverse member challenges to achieve great member outcomes. At ahm, you'll experience a variety of tasks and autonomy in your role while still benefiting from a structured environment with clear direction.
Our unique culture, especially within our contact centre, is our secret sauce - it’s what makes us stand out. As our contact centre grows in importance, so does your role. Remember, our Customer Specialists are the heartbeat of our Customer Hub. You'll need to continuously adapt your skills to meet the evolving needs of our customers. With more customers turning to self-help options, only the most complex issues will reach us. You’ll be ready to tackle these challenges, unravel the situation, and determine the best way to assist.
**What We Offer**:
- Comprehensive training & onboarding to ensure your success from day one
- A team that values innovation and puts the customer at the centre of everything we do
- Structured workday with clear start & finish times and scheduled breaks
- Opportunities for diversity, professional growth & tangible job satisfaction
- Change champion opportunities
- Health & wellbeing benefits
- Subsidized private health insurance products
- Access to employee discount programs
**About you**:
- Committed to providing outstanding service that leaves a lasting impression
- Comfortable spending a significant portion of your day on the phone, assisting members
- You’re a friendly human with an innate ability to connect with customers and understand their needs
- Can build quick connections and conveying empathy in both verbal and written communication
- Able to bring a role that’s predominantly phone-based to life with enthusiasm and professionalism
- As a fast learner you are quick to pick up and efficiently navigate new systems
- Having experience and drive when working towards KPIs and targets is a plus
- You enjoy being part of a high-performing team, but aren’t afraid to go at it alone
- Knack for identifying potential issues before they become problems and bust some red tape
We love nurturing our team’s potential Having a hunger for growth and development will set you up for success.
**Why ahm?**
We’re a bunch of friendly humans, helping humans with a passion for all things people. We foster a creative and customer-obsessed culture that values innovation, teamwork, and continuous learning. Your role as a Customer Specialist will directly contribute to our mission of delivering exceptional service and support to our members. You'll be part of a team that values out of the box thinking, innovation, and excellence.
The technical stuff: You will have a reliable and fast broadband service (NBN or ADSL) & be confident in using various IT software. All necessary equipment for the role will be provided by ahm.
Working from home offers incredible advantages, like flexibility and convenience, yet it demands the same level of professionalism as any office environment. Your workspace should be a sanctuary of focus, quiet, and ergonomic comfort. While we empower you with resources and support for your remote role, structure is key. Your workday begins and ends as per your rostered times, and you’ll have scheduled breaks.
**Interviews will be taking place from the 11th-19th of December, the start date for this role will be Monday the 3rd of February 2025 and full attendance to the 10 weeks of training is required.**
**Imagine working with us**
At ahm, we think work should be as exciting as finding a surprise donut in the kitchen at lunch (and occasionally you just might). We kick the old, boring ways to the curb and encourage you to think outside the box - experiment a little. We’re not afraid to ruffle some feathers and have a bit of fun while we’re at it. Try new things, explore different areas of the business, and upskill like a pro. It’s one big team adventure here, and the chances to grow are endless.
Happy, healthy people make awesome teams. With ahm, work should feel good — like, really good. It’s about finding joy, fulfillment, and the right team to share it with.
**Inclusion and A
-
Customer Service Specialist
3 months ago
Wollongong, Australia Medibank Full time**About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...
-
Customer Service Support Specialist
6 days ago
Wollongong, New South Wales, Australia Altius Group Full timeAbout the CompanyAltius Group, a leading provider of rehabilitation services in Australia, has been committed to improving lives displaced by injury since 2001. Our vision is to elevate the wellbeing of people, workplaces, and communities through high-quality and compassionate services.Your New TeamThe Altius journey continues to be one of growth,...
-
Customer Engagement Specialist
1 day ago
Wollongong, New South Wales, Australia Northcott Full timeWe are a leading disability services provider in NSW, ACT & QLD, offering support to people with disabilities and their families and carers. As a Customer Engagement Specialist, you will play a vital role in building strong relationships with our customers.About the RoleThis full-time position is based in Dapto, Illawarra Region, and involves working from a...
-
Customer Engagement Specialist
5 days ago
Wollongong, New South Wales, Australia Northcott Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Engagement Specialist to join our team in Dapto, Illawarra Region on a full-time basis. As the central point of contact for Northcott customers, you will be responsible for building and maintaining strong relationships with our clients.Key ResponsibilitiesWork from a person-centred...
-
Customer Sales and Retention Specialist
2 months ago
Wollongong, Australia Medibank Full time**About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...
-
Technical Field Service Specialist
4 days ago
Wollongong, New South Wales, Australia Komatsu Australia Full timeJob OpportunityWe are seeking a skilled Technical Field Service Specialist to join our team at Komatsu Australia.This role involves providing expert maintenance and repair services for our clients in the Wollongong region, ensuring high levels of safety, quality, and efficiency.As a Technical Field Service Specialist, you will be responsible for:Maintaining...
-
Customer Service Representative
6 days ago
Wollongong, New South Wales, Australia Medibank Full timeImmerse Yourself in a Culture of ExcellenceAt Medibank, we're passionate about creating an environment where work is an exciting adventure.As a Customer Service Specialist, you'll play a vital role in delivering exceptional service to our members. You'll be part of a team that values innovation, teamwork, and continuous learning. Your contributions will...
-
Customer Service Trainee
5 months ago
Wollongong, Australia IRT Full timeCustomer Service Trainee **Customer Service Trainee - School Leaver** **Classification**: Fulltime (2 year fixed term contract)**Location**: IRT Market StreetAs a Customer Service Trainee you’ll undertake studies towards a Certificate III in Customer Engagement, including elective choices in Sales. In this position, you will contribute positively to...
-
Customer Service Trainee
5 months ago
Wollongong, Australia IRT Full timeCustomer Service Trainee **About IRT** Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living,...
-
Customer Service Representative
3 weeks ago
Wollongong, New South Wales, Australia Probe Asia Pacific Pty Ltd Full timeAbout the RoleWe are seeking passionate individuals to fill permanent, full-time and part-time positions for our Customer Care Consultant role. This exciting opportunity will see you work in a fast-paced call centre environment, assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing...
-
Customer Service Representative
4 weeks ago
Wollongong, New South Wales, Australia Zeus Street Greek Full timeAt Zeus Street Greek, we're passionate about serving delicious Greek food with a modern twist. As a Team Member, you'll be part of a fast-paced team environment where you'll deliver consistent customer service and work towards maintaining our high food quality and safety standards.Key Responsibilities:Deliver exceptional customer serviceMaintain high food...
-
Customer Service Representative
2 months ago
Wollongong, Australia BlueScope Full timeBlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come and discover the...
-
Customer Service Officer
5 months ago
Wollongong, Australia Supagas Pty Ltd Full timeMaternity Leave Contract - An excellent opportunity to join a growing company in a fast paced industry. - Excellent Employee Reward Program **About the Company** Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for...
-
Customer Service Representative
4 weeks ago
Wollongong, New South Wales, Australia IMB Bank Full timeCustomer Service RepresentativeIMB Bank is seeking enthusiastic Customer Service Representatives to join our Branches in the Wollongong Region. As a Customer Service Representative, you will provide great service and support to IMB customers in relation to their financial needs.Main Responsibilities:Have conversations and interactions with customers via all...
-
Customer Service Representative
4 weeks ago
Wollongong, New South Wales, Australia IMB Bank Full timeCustomer Service RepresentativeIMB Bank is seeking enthusiastic Customer Service Representatives to join our Branches in the Wollongong Region. As a Customer Service Representative, you will provide great service and support to IMB customers in relation to their financial needs.Main Responsibilities:Have conversations and interactions with customers via all...
-
Customer Service Advocate
3 weeks ago
Wollongong, New South Wales, Australia IMB Bank Full timeAt IMB Bank, we're seeking enthusiastic professionals to join our team as Customer Service Representatives in the Wollongong Region. This role involves providing exceptional service and support to our customers, helping them with their financial needs and enquiries. Key responsibilities include:Engaging with customers through face-to-face, phone, and online...
-
Customer Service Representative
4 weeks ago
Wollongong, New South Wales, Australia IMB Bank Full timeAbout the RoleIMB Bank is seeking a Customer Service Representative to join our Wollongong University Branch. As a key member of our team, you will provide exceptional service and support to our customers, helping them with their banking and insurance needs.Key ResponsibilitiesDeliver outstanding customer service through face-to-face, phone, and online...
-
Customer Service Representative
4 weeks ago
Wollongong, New South Wales, Australia HOBAN Full timeHOBAN Recruitment is seeking a skilled Customer Service Representative to join our team in partnership with the NSW State Emergency Services-SES. As a key member of our call centre team, you will provide vital assistance to the general public in emergency situations and severe weather events.Responsibilities include:Receiving inbound calls from the public in...
-
Customer Service Representative
4 weeks ago
Wollongong, New South Wales, Australia Probe Asia Pacific Pty Ltd Full timeAt Probe Asia Pacific Pty Ltd, we're passionate about delivering exceptional customer experiences. We're seeking a talented Customer Care Consultant to join our team in Wollongong.This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and...
-
Customer Service Representative
4 weeks ago
Wollongong, New South Wales, Australia Probe Asia Pacific Pty Ltd Full timeAt Probe Asia Pacific Pty Ltd, we're driven by a passion for delivering exceptional customer experiences. Our team is dedicated to providing outstanding support to families and carers, answering inbound calls and offering information, discussing available options, and advising on services that support independent living at home, along with short-term and...