Customer Service Specialist

1 month ago

Wollongong, Australia Medibank Full time

**At ahm, we think work should work with you.**

Because let’s face it, life’s too short for a job you dread. Work means different things to different people.

We’re all about making real, meaningful change. Our mission? Simple. To improve the health and wellbeing of Australians, starting with our team. We’re constantly shaking things up to make work better for everyone.

**Join Our Team as a Customer Specialist at ahm**

Kickstart your career with ahm, where customer obsession meets every day adventure Join a team that is passionate about our people, our members, and dedicated to delivering exceptional service At ahm, our members feel valued, because their backed in moments that matter by helpful humans.

We’re looking for individuals to join us as Customer Specialists as part of our Customer Hub - people who thrive on problem solving and enjoy tackling diverse member challenges to achieve great member outcomes. At ahm, you'll experience a variety of tasks and autonomy in your role while still benefiting from a structured environment with clear direction.

Our unique culture, especially within our contact centre, is our secret sauce - it’s what makes us stand out. As our contact centre grows in importance, so does your role. Remember, our Customer Specialists are the heartbeat of our Customer Hub. You'll need to continuously adapt your skills to meet the evolving needs of our customers. With more customers turning to self-help options, only the most complex issues will reach us. You’ll be ready to tackle these challenges, unravel the situation, and determine the best way to assist.

**What We Offer**:

- Comprehensive training & onboarding to ensure your success from day one
- A team that values innovation and puts the customer at the centre of everything we do
- Structured workday with clear start & finish times and scheduled breaks
- Opportunities for diversity, professional growth & tangible job satisfaction
- Change champion opportunities
- Health & wellbeing benefits
- Subsidized private health insurance products
- Access to employee discount programs

**About you**:

- Committed to providing outstanding service that leaves a lasting impression
- Comfortable spending a significant portion of your day on the phone, assisting members
- You’re a friendly human with an innate ability to connect with customers and understand their needs
- Can build quick connections and conveying empathy in both verbal and written communication
- Able to bring a role that’s predominantly phone-based to life with enthusiasm and professionalism
- As a fast learner you are quick to pick up and efficiently navigate new systems
- Having experience and drive when working towards KPIs and targets is a plus
- You enjoy being part of a high-performing team, but aren’t afraid to go at it alone
- Knack for identifying potential issues before they become problems and bust some red tape

We love nurturing our team’s potential Having a hunger for growth and development will set you up for success.

**Why ahm?**

We’re a bunch of friendly humans, helping humans with a passion for all things people. We foster a creative and customer-obsessed culture that values innovation, teamwork, and continuous learning. Your role as a Customer Specialist will directly contribute to our mission of delivering exceptional service and support to our members. You'll be part of a team that values out of the box thinking, innovation, and excellence.

The technical stuff: You will have a reliable and fast broadband service (NBN or ADSL) & be confident in using various IT software. All necessary equipment for the role will be provided by ahm.
Working from home offers incredible advantages, like flexibility and convenience, yet it demands the same level of professionalism as any office environment. Your workspace should be a sanctuary of focus, quiet, and ergonomic comfort. While we empower you with resources and support for your remote role, structure is key. Your workday begins and ends as per your rostered times, and you’ll have scheduled breaks.

**Interviews will be taking place from the 11th-19th of December, the start date for this role will be Monday the 3rd of February 2025 and full attendance to the 10 weeks of training is required.**

**Imagine working with us**

At ahm, we think work should be as exciting as finding a surprise donut in the kitchen at lunch (and occasionally you just might). We kick the old, boring ways to the curb and encourage you to think outside the box - experiment a little. We’re not afraid to ruffle some feathers and have a bit of fun while we’re at it. Try new things, explore different areas of the business, and upskill like a pro. It’s one big team adventure here, and the chances to grow are endless.

Happy, healthy people make awesome teams. With ahm, work should feel good — like, really good. It’s about finding joy, fulfillment, and the right team to share it with.

**Inclusion and A

  • Customer Service Specialist

    4 months ago

    Wollongong, Australia Medibank Full time

    **About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...

  • Customer Experience Specialist

    4 weeks ago

    Wollongong, New South Wales, Australia Lowes Full time

    Are you looking for a rewarding role in retail?We are currently seeking a part-time Customer Experience Specialist (approx. 16-19 hours per week) to join our team at Lowes in Bega.About the RoleThis exciting opportunity will see you working closely with our store team to deliver an exceptional customer experience. You will be required to get involved in all...

  • Customer Sales and Retention Specialist

    4 months ago

    Wollongong, Australia Medibank Full time

    **About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...

  • Wollongong - Weployee Customer Service / Tech Savvy

    12 hours ago

    Wollongong, Australia Weploy Full time

    **We have several current openings in Wollongong with the below details**: - Above award hourly rate $32.69 per hour plus super - 3 month Temp to Perm opportunities in a dynamic and fun environment - Work with a well known progressive tech solutions specialist and advance your Customer Service skills **What is Weploy?** Weploy is an award winning...

  • Service Specialist

    1 month ago

    Wollongong, Australia Aon Corporation Full time

    Posting Description: - Want to experience a tree-change AND build your career? - Want a flexible working environment? - Join our Wollongong based team today! **Service Specialist | Wollongong** We are seeking an enthusiastic Service Specialist to join our high performing National Wollongong Team. We have an extensive presence across Australia, with...

  • Customer Service Trainee

    6 months ago

    Wollongong, Australia IRT Full time

    Customer Service Trainee **Customer Service Trainee - School Leaver** **Classification**: Fulltime (2 year fixed term contract)**Location**: IRT Market StreetAs a Customer Service Trainee you’ll undertake studies towards a Certificate III in Customer Engagement, including elective choices in Sales. In this position, you will contribute positively to...

  • Customer Service Officer

    2 days ago

    Wollongong, Australia Greater Bank Full time

    **About the role** We are seeking dynamic and motivated Customer Service Officer in the **Illawarra Region**. This is a fulltime permanent position working Monday to Friday 8:50am - 5:05pm. **What we’re looking for?** - Previous retail customer service experience - Demonstrated relationship and sales ability - Ability to promote products and services -...

  • Customer Service Trainee

    7 months ago

    Wollongong, Australia IRT Full time

    Customer Service Trainee **About IRT** Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living,...

  • Customer Service Representative

    3 months ago

    Wollongong, Australia BlueScope Full time

    BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come and discover the...

  • Customer Service Officer

    7 months ago

    Wollongong, Australia Supagas Pty Ltd Full time

    Maternity Leave Contract - An excellent opportunity to join a growing company in a fast paced industry. - Excellent Employee Reward Program **About the Company** Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for...

  • Customer Service Officer

    2 days ago

    Wollongong, Australia Mercer Full time

    **Customer Service Officer** Join a global company and world leader in Financial Services where we put the member at the center of everything we do. **Full-time temporary (fixed term) contract role.** **What can you expect?** At Mercer, we recognise that our most important asset is our people. We offer a great team environment with energetic and...

  • Customer Service Representative

    4 weeks ago

    Wollongong, New South Wales, Australia Probe Asia Pacific Pty Ltd Full time

    About UsAt Probe Group, we're driven by passion and a desire to deliver exceptional service. Our purpose is to empower individuals and families through innovative solutions. With a strong presence across the Pacific, Asia, and North America, we're committed to fostering a culture of excellence.We're seeking dedicated Customer Care Consultants to join our...

  • Customer Service Officer

    2 weeks ago

    Wollongong, Australia Mercer Full time

    We are seeking a talented individual to join our **Customer Service** team at **Mercer**. This role will be based in the **Wollongong** office. This is a hybrid role that has a requirement of working at least three days a week in the office. As a **Customer Service Officer**, you will play a crucial role in providing exceptional support to our fund members,...

  • Customer Service Officer

    6 months ago

    Wollongong, Australia St.George Full time

    **Join a supportive team in our Wollongong branch**: - **Permanent Part Time position - 23 hours per week.**: - **Ongoing training and development available to grow your career. **How will I help?** You’ll be the face of St George bank - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their...

  • Customer Service Ambassador

    4 weeks ago

    Wollongong, New South Wales, Australia IMB Bank Full time

    As a valued member of our team, you will have the opportunity to kick off your career in banking with a leading member-owned bank.We are looking for enthusiastic customer service professionals to join our branches in the Wollongong Region, providing great service and support to IMB customers in relation to their financial needs.Main aspects of the role...

  • Customer Service Coordinator

    2 months ago

    Wollongong, Australia Altius Group Full time

    Market leader with 20+ years' experience elevating wellbeing across Australia - Support and training to empower you to manage your workload effectively. - A place to be you! We value Individuality and recognize your unique skills **About the Company**: Altius Group was founded in 2001 with a vision to bring high-quality and compassionate rehabilitation...

  • Customer Service Representative

    2 days ago

    Wollongong, Australia Ashdown Consulting Full time

    $32.69 p/h + super - 6 Month Contract - Wollongong **Customer Service Representative | 5 Month Contract | $36.12 p/h Including Super** - $32.69 p/h + super - 5 Month Contract - Wollongong **About the Company** Gain valuable real life experience working with a large NSW government organisation as a Customer Service Representative. This role is based in...

  • Retail Customer Service Officer

    7 months ago

    Wollongong, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    7 months ago

    Wollongong, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    4 weeks ago

    Wollongong, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...